Yes your correct about the spelling, but then again, I'll bet the spell check is your best friend. I did come to resolve an issue, and that I'm doing. So you have looked the box over and have determined that it was not not underwater. Who said it was underwater, certainly not me. I said it must have been exposed to a greater amount of moisture than is normal. Why do you think I'm worried if the customer buys from me again. I'm only worried that he is informing others that we have wronged him, and I say otherwise. By the way, do you not know what a comma is, or an apostrophe. Your punctuation is horrible. Spell check can't help you on this can it.