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Features TEN Publishing Cancelled Magazine Refund

Discussion in 'The Hokey Ass Message Board' started by lucas doolin, Jan 16, 2020.

  1. I got the same cancellation notice and tried many times to get past the phone message. I then tried the email system and asked for a refund instead of the online deal. After 4 or 5 days I got a return email.

    The email stated that they would send me a refund on my credit card for my year of Street Rodder that was not going to come. Nothing on the credit card yet. And I'm not holding my breath.
     
  2. TubT
    Joined: Jan 16, 2010
    Posts: 63

    TubT
    Member
    from Texas

    Seems to me like this whole debacle opens a door to some entrepreneur who wants to pick up some valuable properties at fire-sale prices.
     
  3. johnc451
    Joined: Dec 2, 2008
    Posts: 131

    johnc451
    ALLIANCE MEMBER

    Here is my two cents. I tried the number on the letter for two days and got the recording. Then I saw the other number posted by Lucas. Got an answer on the third ring. Pleasant operator offered the same deal which I declined so she calculated my refund and three more which I had given as gifts to friends last year. I now have the "promise" of a refund in 4-6 weeks. The money will supposedly come to me since I was the gift donor. I will take the guys out for a beer and wait to see if the $$$ arrives. My understanding is that Street Rodder will continue in some digital format so revenue should still be forthcoming. If that is so, I am sure the state's Attorney General would enjoy bags of letters from subscribers who had been promised refunds. The total $$ involved on my part won't cover more than the beer and the gas to get there but a beloved friend used to say to me--" ...before anyone can walk all over you, you have to lay down..." Quietly waiting.
     
  4. They certainly have "shit in the well" with regard to anybody ever trusting them again, but in reality they probably don't care. MAXIMUM profit today, to hell with tomorrow.
     
  5. TagMan
    Joined: Dec 12, 2002
    Posts: 6,048

    TagMan
    ALLIANCE MEMBER

    I renewed my subscription for 2 years to Street Rodder last August online through "Magazine Agent". Got M.A.'s phone number through Ten Publishing (got though to them in 3 calls).
    Called M.A. and got through in one call. Lady I talked to said I will have $38.32 credited to my charge card in 5 to 7 days. Had a confirming email within 5 minutes. Whole thing done in less than 15 minutes.
     
  6. J53
    Joined: Aug 8, 2005
    Posts: 230

    J53
    Member
    from WI

    Yep, same here- first call, three minute wait, “check for $57.40 coming in 4-6 weeks”. My Street Rodder ran through January of 2022 so $57 is more than I paid for what I will not receive. It doesn’t sound consistent with what they told TagMan. That is IF we even receive these checks! The thing I found funny was not even needing to tell them why I was calling.


    Sent from my iPhone using H.A.M.B.
     
  7. OLSKOOL57
    Joined: Feb 14, 2019
    Posts: 468

    OLSKOOL57
    ALLIANCE MEMBER

    I called yesterday and tried to cancel what is left of my Car Craft and Super Chevy subscriptions. As has been said lately, they’re not very good anymore. My main issue was to cancel Automatic Renewal to my credit card next October. Lo and behold, I got a gentleman from a “3rd. World Country “ whose English was heavily accented and very hard to understand, even with my hearing aids turned up higher. I finally got him to cancel my subscriptions, he wanted to know why I was canceling. I told him the quality was degenerating. He said I was getting a good deal. He said you will get magazine’s until October, I wanted to stop now. Getting my “Automatic Renewal “ was another battle, I won, I think. Will definitely be in touch with my CC Company. 40 minute phone call.
     
  8. I checked my credit card online this a.m. "Street Rodder" credited my account as promised.
     
    Blue One and Jalopy Joker like this.
  9. dan c
    Joined: Jan 30, 2012
    Posts: 2,148

    dan c
    Member

    when R&C folded, they started sending me "circle track" or something like that. i called and they offered me "motor trend," which was the favorite of my 85-year-old father. sheesh!
     
  10. Gizzy
    Joined: Jan 20, 2008
    Posts: 686

    Gizzy
    Member
    from N.W,Ohio

    Put me down too....I talked to Ms. Olivia.My "refund" is on it way.We'll see, I'm not holding my breath
     
  11. I got the same message on the phone. I hunted they're website for an email for subscriptions. I sent an email to them listing the mags I subscribed to. I also told them I'm too old for digital mags. LOL A few hours later I got an email saying they would credit my card for one sub and send me checks for the others. I got the checks second week in January. Cashed them and put it toward race car parts for my Henry J. I will miss Hot Rod Deluxe though!
     
  12. OLDSMAN
    Joined: Jul 20, 2006
    Posts: 2,423

    OLDSMAN
    BANNED

    I got my refund check for Street Rodder magazine in the mail today. I had asked for a check but didn’t expect to ever see one.
     
  13. Jimbo17
    Joined: Aug 19, 2008
    Posts: 3,735

    Jimbo17
    Member

    Wow all of the good car magazines appear to be gone forever!
    What's let to choose from?

    Jimbo
     
  14. Tedd
    Joined: Jul 7, 2007
    Posts: 118

    Tedd
    Member

    I called the 1-877-485-6429 number on the bottom of the letter sent to me informing me about the discontinuation of my Car Craft and Street Rodder subscriptions and got someone right away. After a two minute conversation just to confirm my identity, address, and subscriptions, I'm supposedly getting a check for the amount of $88.41. Now it's just wait and see.
     
  15. maneri
    Joined: Dec 8, 2009
    Posts: 199

    maneri
    Member
    from ohio

    thanks Tedd good phone # -15 minutes -got back over $50 plus 7 more issues to hot rod thanks again
     
  16. cshades
    Joined: Sep 2, 2011
    Posts: 487

    cshades
    Member
    from wi

    I have tried calling a few times and couldn't get through. I tried the email 2 times and got an answer yesterday. they want me to take a different mag in print or digital. I emailed them back requesting a money refund for both mags I was getting. We will see what the response is now.
     
  17. okiedokie
    Joined: Jul 5, 2005
    Posts: 4,029

    okiedokie
    Member
    from Ok

    Since I had never received any notification, snail mail or email, I called them. Got answered in a couple of minutes. Refund for my three subs on the way. Could not have been a better experience other than still getting the magazines. No desire for digital.
     
  18. Got my refund check yesterday.......5 weeks.........will see if it bounces at my bank Thursday......
     
  19. TagMan
    Joined: Dec 12, 2002
    Posts: 6,048

    TagMan
    ALLIANCE MEMBER

    $38.32 refunded to my C.C. yesterday. Didn't think it would actually happen.
     
    lothiandon1940 likes this.
  20. This was the email I got back when I ask for a refund and not their digital crap

    Screenshot_20200129-231945_Email.jpg
     
  21. liliysdad
    Joined: Apr 1, 2013
    Posts: 98

    liliysdad
    Member
    from Oklahoma

    MotorTrend on Demand is good stuff.
     
  22. Fordors
    Joined: Sep 22, 2016
    Posts: 2,968

    Fordors
    Member

    7E910EC7-3B45-4AE1-85DF-6D150E327A77.jpeg Send another email, this time to
    hotroddeluxe@emailcustomerservice.
    com
    Don’t get cranky with them, just explain what you are owed. I got results with that, I was owed $69.97, took a little while but I have no doubt they are processing many refunds.
     
  23. Dirk35
    Joined: Mar 8, 2001
    Posts: 2,032

    Dirk35
    Member

    I originally emailed them asking for a refund because I had mailed my subscription renewal about a week before the announced shutting down the Street Rodder Publication. They replied to my email stating that they would issue a full refund. But then they mailed me the thingy saying I could subscribe to their other publication online as my refund.

    So I called this telephone # for TEN Publishing: 877-388-7761, actually got a real person. She said she would process the actual refund and have a check sent to me. It arrived yesterday. IMG_0335.jpg
     
    swade41 likes this.
  24. lucas doolin
    Joined: Feb 7, 2013
    Posts: 415

    lucas doolin
    Member

    I haven't been "shepherding" this thread since I posted it, but it's nice too see that HAMBers have been getting good results from TEN Publishing. Thanks for your likes - I appreciate you and the HAMB. Lucas
     
    lothiandon1940 likes this.
  25. Dirk35
    Joined: Mar 8, 2001
    Posts: 2,032

    Dirk35
    Member

  26. 2bubbas
    Joined: Mar 19, 2011
    Posts: 609

    2bubbas
    Member

    I told them offers did not work for me and to send a refund? Figure I'll never see one!
     
  27. Boones
    Joined: Mar 4, 2001
    Posts: 9,619

    Boones
    Member
    from Kent, Wa
    1. Northwest HAMBers

    I called yesterday and i have a refund coming
     
  28. LM14
    Joined: Dec 18, 2009
    Posts: 1,934

    LM14
    Member
    from Iowa

    I think I have all of you beat! My wife sent in an electronic renewal for Street Rodder 2 days before they announced the stoppage of printing the magazine. Our credit card was credited back the full amount last week and we never called! They did it on their own. Can't ask for more than that!
    SPark
     
    6-bangertim likes this.
  29. Murph8
    Joined: Oct 7, 2019
    Posts: 4

    Murph8

    Ol’ Skool Rodz and car kulture Deluxe are both still in print!
     
  30. saltracer219
    Joined: Sep 23, 2006
    Posts: 761

    saltracer219
    Member

    I am happy to report that I received my refund check in the mail a couple of days ago, so be persistant!
     

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