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MoonEyes USA, anyone had problems?

Discussion in 'The Hokey Ass Message Board' started by DocWatson, Oct 18, 2008.

  1. Ok all, had some help from the godlike man his self, Muttley. He contacted Moon on my behalf and guess what? I received an e-mail from them shortly after. It seems my order was shipped on Sept 16th, that is still some 20 days after the order was placed. They also put the wrong street number on it, next door in fact! Its clearly my street number on the order but not on the invoice!
    They are in shipping somewhere...... slow boat I guess?
    Muttley, thanks mate.
    Doc.

    PS, everyone else, hang in there. I guess it will happen....... one day.
     
  2. Muttley
    Joined: Nov 30, 2003
    Posts: 18,452

    Muttley
    Member

  3. kevinc
    Joined: Jul 6, 2008
    Posts: 95

    kevinc
    Member
    from highland

    yea, ordered some one shot awhile back and it never came. emailed a bunch finally just ordered from somewhere else.
     
  4. yea
     

    Attached Files:

  5. That's the HAMB spirit:rolleyes: And I know your security excuse:rolleyes::rolleyes:
     
    Last edited: Oct 22, 2008
  6. Cone of silence.
     
  7. Hey, what can I say. Anal retentive on some things.......
     
  8. gorilla
    Joined: Jan 21, 2007
    Posts: 167

    gorilla
    Member
    from Idaho

    a couple years ago i ordered some stuff and they charged me but didn't ship part of it , then a while passed and they finally told me it was on backorder and they weren't even sure they could get the part... so I flipped out and asked for a mngr , he fixed it right away , had the part drop shipped directly. so all in all I can't say it was a horrible time. the other times I ordered stuff it went off fine without a hitch. also after the ink&iron show we went to mooneyes on the way out (yeah it was south to go north but hey...) and we ran in to Dean Jr. who took us on a tour of the whole operation... we saw them making all kinds of mooneyes shite there... it was cool , i would order from them again , but I would use the phone and order directly. just my .02
     

  9. HAHAHA. At least you can admit it.That's the first step. :D
     
  10. 5window
    Joined: Jan 29, 2005
    Posts: 8,115

    5window
    Member

    If you never finish a project, no one can criticize it because it is still a work in progress. But consider the turtle-he only gets ahead by sticking his neck out.

    I have 11 posts to get to 2000. I hope to make them more relevant than this.:)
     
  11. nooch
    Joined: Aug 8, 2004
    Posts: 131

    nooch
    Member

    I've had a couple good experiences with Mooneyes, a couple bad - I can say the same about McDonalds, Target and virtually everywhere else! I guess they should be better because they're supposed to be Hot Rodders but does anyone really believe that anymore?

    Far more important is a battle between Mark in Japan v. DocWatson! Hopefully they'll go nuclear and destroy each other - the HAMB will be better for it!

    nooch
     
  12. Mark in Japan
    Joined: Jun 19, 2007
    Posts: 1,466

    Mark in Japan
    Member

    Have YOU ever seen Doc's car ???????????? :confused:
     
  13. all i know is mooneyes is full of great people. not saying things dont happen, not saying people haven't had bad experiences, im sure it has happened. but me personally have nothing bad to say about any of them. shige, chico, bill jenks are all great guys and have helped me out whenever i needed it. i guess its always easier when you dont have to rely on shipping too.
     
  14. Maybe the help wears those eyeball decals over their eyes when packing.
     
  15. daddio211
    Joined: Aug 26, 2008
    Posts: 6,002

    daddio211
    Member

    Interesting, my Rat Fink patch showed up Tuesday. Only 3 1/2 months late after my birthday... :mad:
     
  16. rockin-bones
    Joined: Jul 11, 2006
    Posts: 129

    rockin-bones
    Member

    Bad experience as well...took 3 months to order in some Tiki door lock knobs I paid for, for Christ's sake....never replied to email enquiries.
    I'll never buy from them again (and doubt they care).
     
  17. Muttley
    Joined: Nov 30, 2003
    Posts: 18,452

    Muttley
    Member

    Hey Doc, has the stuff arrived yet?
     
  18. locospup
    Joined: Oct 27, 2008
    Posts: 36

    locospup
    Member

    they always send half my order...
     
  19. daddio211
    Joined: Aug 26, 2008
    Posts: 6,002

    daddio211
    Member

    I'm thinking that they're "working" our deals. The order my wife placed in July was charged shipping and the RF patch I just received was ALSO charged shipping. I wonder if they're purposely splitting up the orders to make more on shipping???
     
  20. zman
    Joined: Apr 2, 2001
    Posts: 16,595

    zman
    Member
    from Garner, NC

    I stopped ordering from them. They can't tell me if it's in stock or not. Was gonna set up the shop as a dealer for them, sent in my initial buy in order. They didn't have half of it so I gave up...
     
  21. Bullyboy
    Joined: Dec 9, 2007
    Posts: 42

    Bullyboy
    Member

    From an old retail sales class

    Why do customers quit?
    - 1% die
    - 3% move away
    - 5% develop other friendships
    - 9% competitive reasons
    - 14% product dissatisfaction
    - 68% quit because of an
    attitude of indifference towards them by service personnel

    keeping customers can be easy
    treat them courteously
    treat them efficiently
    treat them with genuine interest
     
  22. Naw, that's what they say about Californians, not you lot
     
  23. HotRod33
    Joined: Oct 5, 2008
    Posts: 2,431

    HotRod33
    Member

    I have bought a few things from them at the nationals but I would not order from them. .....
     
  24. Mysterio
    Joined: Aug 19, 2007
    Posts: 309

    Mysterio
    Member

    Go easy on those guys at Moon. I knew a guy who worked there and he told me that nobodys gotten raises in 7 years.
     
  25. daddio211
    Joined: Aug 26, 2008
    Posts: 6,002

    daddio211
    Member

    With six pages of bitching about customer service I can see why!
     
  26. Mercury Kid
    Joined: Nov 22, 2007
    Posts: 414

    Mercury Kid
    Member

    Damn, I had heard a story or two about some screwy orders but not this many. I hope I get the red fuel line I ordered a couple days ago!
     
  27. Flatattack
    Joined: May 25, 2005
    Posts: 317

    Flatattack
    Member

    Well that's the come back of the year ;)
     
  28. The can suck sometimes. If they have the item in stock you get in pretty slow. But honest to god my orderes with them are processed according to plan about half the time. you have to cross your fingers every time you order from them, they are always sending me the wrong thing
     
  29. Mysterio
    Joined: Aug 19, 2007
    Posts: 309

    Mysterio
    Member

    lol. You got me there.:rolleyes:
     
  30. 29-a-freak
    Joined: Feb 27, 2006
    Posts: 285

    29-a-freak
    Member

    mooneyes still hasn't sent me a hat that i ordered this time last year as a christmas gift...
     

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