I'm dealing with the same problem now. I ordered several patch panels from them 2 weeks ago. no Tracking info, no receipt of payment, nothing. Paid 200 via paypal. Tried calling several times. The phone is either rings or goes to voicemail. The first time I got "oh, my shipper is out to lunch I have to call you back". The second time was "Wow, ok, I guess I'll have to get the information myself, my shipper didn't call you back? Sorry about that". The third time was "You called me yesterday? Are you sure, well I need to check to see what order you're talking about". That was last week, so here I sit on a Monday with still no order information, the UPS number he gave me was bogus and says there's no such order in the system. If I don't hear from them today, I'm requesting refund of money from Paypal. This is bullshat. I always ordered from the small guy and give them a chance. I gave these guys three chances. **Update** I kept hitting redial for the past 30 minutes until they picked up the phone (that must have irritated them) and finally spoke to Ryan. He gave me my tracking number and said the parts are on their way. Now, who knows if it's a full order partial order or what. Geez, these guys need some help in their shop. All it would have taken was a return phone call.