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Folks Of Interest Fastenal FARSE

Discussion in 'The Hokey Ass Message Board' started by Frames, Jan 13, 2020.

  1. Seems very odd that a shipment could be dropped off without a bill of lading. The paperwork has to be in hand as the local shipping store would not know who is paying for the shipping. That being the case, there has to be a paper trail and a control number that can be tracked.
     
  2. coupe33
    Joined: Nov 23, 2004
    Posts: 598

    coupe33
    Member

    I purchased my first 392 Hemi from IL and it was shipped through Fastenal Pekin IL to Dover NH cost $172.83 insured at $4000. It took 3 days when they called I borrowed a truck and picked it up . The nearest Fastenal with a fork lift(gas) was 35 miles away and fine by me. On average I have been paying $300 for shipping engines. This could be my last engine and I am happy.
     
    egads likes this.
  3. LOU WELLS
    Joined: Jan 24, 2010
    Posts: 1,476

    LOU WELLS
    ALLIANCE MEMBER
    from IDAHO

    I Have Had Excellent Luck With Our Local Fastenal And Have Shipped 15 Large Items With Success...
     
    egads likes this.
  4. How long ago was all this? When I first started using Fastenal five years ago, the service and prices was excellent. In the past year, the prices have gone through the roof and the service sucks.

    My package was delivered to a store in California on March 4th. On the 16th, they informed me that all items in transit would still be delivered to the store to which they were originally sent, but my package is on a permanent hold until further notice. Oh, and by the way, we have no idea where your package is. What am I suppose to think?

    I will not be using Fastenal going forward. Good luck to you who want to roll the dice.
     
  5. UPDATE:

    No less than thirty seconds after I posted my last comment I got a call from Fastenal. My bumper came in. The girl working at the store told me she had never seen anything like it.

    Evidently, my bumper arrived with no tracking in the system. I don't care. I'm super happy that I have it.

    Got a fork? I'll eat some crow.
     
  6. alchemy
    Joined: Sep 27, 2002
    Posts: 15,191

    alchemy
    ALLIANCE MEMBER

    You don't need to eat crow, you still had a crappy experience and wanted everyone else to know about it. I can tell you I won't be using Fastenal for shipping.
     
    Scotch Buzzard King likes this.
  7. Dick Stevens
    Joined: Aug 7, 2012
    Posts: 2,767

    Dick Stevens
    Member

    Happy that you got your bumper, people need to remember that there is no shipping company with a perfect record. There are a lot of happy customers with them and other companies that have unhappy customers as well, so everyone has to decide for themselves which shipper to use. By the way, I have no dog in this fight, just saying!
     
    egads likes this.
  8. Buzz, glad that worked out for you, Still remains a mystery to me how this happened but that is how it goes at times.
     
    Scotch Buzzard King likes this.
  9. Shamus
    Joined: Jul 20, 2005
    Posts: 1,144

    Shamus
    ALLIANCE MEMBER
    from NC

    I must say this went fairly easy. The gentleman that bought the HEMI had an account w/Fastenal. I put it on a pallet, strapped it down & took to Fastenal with the paper work he provided, backed the trailer up to the dock & they picked it up w/forklift. He let me know it arrived safely & he was happy - me, too!!
     
  10. -Brent-
    Joined: Nov 20, 2006
    Posts: 5,159

    -Brent-
    Member

    I've explained it like this, in the past: Fastenal is NOT a shipping business. They utilize their infrastructure for people to ship at somewhat of a value.

    There are issues with their model because the priority is to move THEIR goods, not yours. Some Fastenals have a person sitting in an office somewhere who you call and they can coordinate the job and price it out. Others you just have to use the website (only done that once).

    Now, because it's not a shipping place, you must pack, crate, pallet the items. They don't have packing supplies because let me reiterate this... that shipping part of their business is just to fill space in a truck. If you had 10k widgets to sell, and it took up a whole truck, they likely couldn't help you.

    Time is also an issue. I sold something to a guy in TX and he wanted Fastenal. The problem was (well, I thought it was a problem) it was going to take approximately 2 weeks to get it there. They were about as sure as I was on that timeline. I brought it over to UPS freight, they forked it off and it was there in like 4 days. I remember that it wasn't much more of a cost.

    Just like using Greyhound, I have had some items get misplaced. I can't say lost because they did show up, eventually, when some manager realized there was an out-of-place crate sitting in their way.

    I have actually paid to have items crated either because of time or it was part of the deal and I've had that were hit-or-miss. It took a few tries but I have a good shop, now, that does crating whenever I need it. They aren't cheap but they are worth it... but I never had that luxury when I lived in a small town. So, I'd hop on YouTube and look up building a crate if that's a necessity.

    Lastly, there have been a handful of times that Fastenal price absolutely crushed the others. The only thing I can think of is it must've been the right route, right time, right load.
     
    Fordors and K13 like this.
  11. oldpl8s
    Joined: Apr 11, 2007
    Posts: 1,350

    oldpl8s
    Member

    I just went online to YRC and they want $320 to ship an 80 pound overdrive in a crate.
     
  12. Careful with YRC. There was a thread earlier about their terrible service since the two companies merged.
     
  13. oldpl8s
    Joined: Apr 11, 2007
    Posts: 1,350

    oldpl8s
    Member

    Fastenal has suspended shipping at this time
     

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