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Complaint and Warning about Howell's Sheet Metal in TX!!

Discussion in 'The Hokey Ass Message Board' started by Dubbzilla, Oct 16, 2007.

  1. TxRat
    Joined: Dec 22, 2004
    Posts: 1,412


    From what I have seen of the shop there is a "for Lease" sign out front BUT there is a new address on for Howells. I had a HAMB member contact me to check on them for him. I haven't had any time off to go see the new shop. I will this next week....
  2. coopsdaddy
    Joined: Mar 7, 2007
    Posts: 883

    from oklahoma

    Got my patch panels fast and they were FAR better than bville parts.
  3. Hemirrhoid
    Joined: Sep 15, 2010
    Posts: 36

    from Wisconsin

    OK, after almost 4 months since I ordered my hood - after no order confirmation, multiple unanswered E-mails, multiple unanswered phone calls/messages, letter and enlisting Paypal to strong arm them - it finally showed up. The hood is nice, they do good work, but their customer service absolutely sucks. I would have been OK with the wait if I would have know the delivery time was 4 months. Howells needs to hire a high school kid at minimum wage to send note saying "thank you for your order, it will ship on 4/25". They'd get a helluva lot more repeat customers. Unfortunately for Howells, I won't be one of them.
  4. carcrazyjohn
    Joined: Apr 16, 2008
    Posts: 4,844

    from trevose pa

    I used wolf's steel in canada ,Took awhile to get but that was shipping ,I d use them again
  5. boutlaw
    Joined: Apr 30, 2010
    Posts: 1,236


    That was me TXrat......I actually finally got my damn part. I was concerned when you said their old palce was for lease. They do suffer from a complete lack of customer service. I don't like the way the Model A visor I got looks or fits. The first one was slightly damaged and I waiting over a month for a replacement, so now i got two, and they never credited my returned corner piece, so I will be selling them to try and recoup some of that cash...... after all the damn waiting.
  6. oldcarnut
    Joined: Feb 26, 2008
    Posts: 48


    Looks like things haven't changed much. I ordered three different panels from Howells in October and received two out of the three with in three weeks. So thinking everything might be okay I waited another three weeks and then called. They were in production on the one panel that didn't get sent and it was to be sent out in one week. Two weeks later I call and am told that it has been sent. I ask how it is being sent and why I didn't get any e-mail from them or the company that is bringing it to me. I am told that he will e-mail me the shipping invoice and that the panel has been sent. It has now been another two weeks and no e-mail and no Panel, like all the rest of you I will never order from them again. I will call them today and ask for a refund of my money. Lee
  7. I just bought a part for my T from them on ebay. I paid the 29th and it shipped on the 30th, with confrimation from UPS and a tracking number. It is on the truck in Houston due to be at my house today. I'll keep you posted.
    Last edited: Jan 3, 2012
  8. thunderbirdesq
    Joined: Feb 15, 2006
    Posts: 7,072


    I want to order some things for my 5w from them but I'm terrified! I need the rear quarter tail pieces and as far as I can see they're the only place making them and they don't list them on ebay.... what to do...?
  9. My part is waiting at the house for me. I'll post about quality when I get home.
  10. Part was well packed and in good shape. It is a bit wide, nothing a little finessing won't cure. I'd order again.
  11. 343WINDOW
    Joined: Oct 2, 2011
    Posts: 43


    I just ordered some parts from them...they answered the phone first time. I placed my order. Then a few hours later I realized I ordered a wrong panel, so I went to phone them to correct it and my phone beeped to tell me I had an was UPS with my tracking number...they had already shipped it. You can't get any quicker than that.
  12. Fedcospeed
    Joined: Aug 17, 2008
    Posts: 2,011


    Have to bump up, enough said
  13. Lou39
    Joined: Dec 7, 2007
    Posts: 128

    from Cedar, MI

    Ordered door skins,deck lid skin, and panel below trunk. Helpful guy answered phone and I got my stuff in (2) weeks. Am delighted with quality. :)
  14. 94hoghead
    Joined: Jun 1, 2007
    Posts: 1,290


    I ordered a set of door skins and quarter panels for my model T on the first of August, here it is first of November andnothing. I spoke with Ryan on the phone and he promised that they would be here soon............They have a "F" rating with the better business bureau. I just hope the parts are worth the wait....
  15. MetalShaper
    Joined: Sep 13, 2008
    Posts: 67


    Im about to start working on a roadster pickup for a customer...some of there panels are cheaper to buy than for me to make.But with these reviews i guess i have no choice.
  16. Beau
    Joined: Jul 2, 2009
    Posts: 1,884



    Learn how to make your own panels.
  17. ctc34
    Joined: Nov 1, 2012
    Posts: 26


    Thanks for the heads up. I was going to use them for some patch panels on a 34 pickup cab.
  18. rancid737
    Joined: Feb 22, 2011
    Posts: 219


    x2 i agree

  19. MetalShaper
    Joined: Sep 13, 2008
    Posts: 67


    i agree..but for some easier said than done.I am in the field of metal shaping and crafting panels.Fully equipped, with that being said some of their panels are still cheaper to buy than me to make for my customer.
  20. Irrational Metalworks
    Joined: Feb 5, 2007
    Posts: 589

    Irrational Metalworks
    Alliance Vendor
    from DFW

    I used to say that too, until I realized how much time it takes to modify and tweak the panels to make them just right. Door skins are all flat with no compound in them, etc. You will wind up with a lot better part if you make it yourself.
  21. Howells has had parts I needed in stock and have toured their facility. A LOT of nice stuff happening there.:D

    Attached Files:

  22. wuga
    Joined: Sep 21, 2008
    Posts: 413


    Didn't read all the posts but I had a bad Howell's experience. I live in Canada and ordered a 30 coach roof insert from them. They were to ship by UPS to Niagara Falls NY where I would pick it up. I had to call them at least 8 times, most times not getting an answer and their machine didn't seem to be working. Finally they told me it was shipped and on what day I could expect it. They sent me a receipt by e-mail so I went to pick it up on the assigned day. There was some delay at the border but I finally drove to UPS. As I was approaching the terminal, a truck was pulling out of the driveway and the name on the side was similar to a notation on the invoice. I blocked the truck (not UPS) and asked if he had just delivered my roof to which he replied they would not accept it and it was on its way back to Texas. I finally convinced the driver and his dispatcher to give me the pallet. Had I arrived one minute later, he would has been on I-90, the entrance being next to the UPS terminal. To make matters worse, I paid $240 for the insert and $240 for shipping and what I received was a piece of 18 gauge sheet with two corners rounded off. It came no where near fitting and required hours of cutting and trimming to work. I could have bought the same sheet of 18 gauge locally for $40 and used the $480 to pay my body man to trim it like he had to with the Howell piece.
  23. 343w
    Joined: Dec 15, 2008
    Posts: 1,484


    I see their stuff all over ebay, must be they are mass producting the hot items and letting the rest fall by the wayside. Thanks for all your comments guys, lesson to be learned the cheap way!
  24. I have a couple of their pieces on my truck. They came as I expected, fit well and cost less. Not at all a bad experience. Tim
  25. anteek
    Joined: Feb 27, 2009
    Posts: 394


    I've made several purchases and got them on time and been real satisfied with the parts.
  26. 35fordcoupe
    Joined: Feb 20, 2009
    Posts: 45

    from Virginia

    I ordered some panels for my '32 pickup. I have to say I was a little worried based on others reviews, but took a gamble mostly due to price. I got everything in one week exactly. The full door skin is too long (it has a backing flange on the top making the whole skin taller than the door below the beltline and leaving no room to weld it in below the beltline). I could make it work by cutting it down and butt welding it, but I'd rather do it as they intended. He offered to send another one. The other pieces seem workable.

    So far I am satisfied expecially for the price.
  27. I have had good luck with them.
  28. 46Chief
    Joined: Jan 2, 2008
    Posts: 165


    I was a little worried also when I ordered from Howell's but the parts arrived a 10 days later and Ryan was easy to deal with. Get a verbal before ordering your parts and you won't have any issues.
  29. telecaster_6
    Joined: Dec 8, 2001
    Posts: 592

    from Dorr, Mi

    I ordered a set of patches over a month and a half ago and have yet to see anything. I called two weeks ago and he lied and told me they had just shipped out.
  30. 48FordFanatic
    Joined: Feb 26, 2011
    Posts: 1,335

    from Maine

    I ordered inner and outer lower door patch panels , rocker panels, and cab corners for a 47 Ford Pick up. No problem with delivery and the parts are a perfect fit. Not saying you are wrong, just not the same experience I had .

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