Ryan, I am sure your support for Coke is justified. However, if you read back though this tread between the general whining, unsubstantiated complaints, idolizing support, technical guesswork, and armchair mechanics, there are some real certifiable problems noted here. Ironically one of them came directly after your comment. I've been in new products design and marketing for over forty years. I know how a companies reputation can be unjustifiably tainted. I also know that if any product in my company received this kind of scathing press in front of their consumer base red lights and sirens would go off and we would all be in full response mode. This is not drama. These people are not making this stuff up. This is damage. It needs to be addressed.