Then you have to look at the time line to file, if the time line (per CA law) is when the work started, or is it the last time the repair attempt was made? IIRC, 2 years is max time to file here in Ca, for suing someone in an auto accident (which of course is from the date of the accident). Regardless, unless anything else done by the shop is ( or could be deemed) "bad" WS is just going to recoup the cost of the brake/line work, I know that small claims does not reimburse a person for the time they spend...but just to "make them whole". All that said, if WS was to follow up on a suit, in order to get more than what he payed for the brake fiasco, he'd have to get a Judge that would believe he really went through "pain and suffering"...and what it would be worth...obviously start at the $7500 limit, and hope for a good Judge. My senses tell me though, when it wasn't right two years ago, a Judge (most likely not a car guy) would think "WTF wait so long"? I'm thinking let the shop "do the right thing", and move on. I mean anyone who's read this thread (especially the many who have replied from the near by area), certainly won't be taking their car's there, so future business will be quelled for sure...and as WS as pointed out, it wasn't his intent to bring the shop into question...he was asking for advice to fix the issue, otherwise, he'd have said "XXXX-shop"...did me wrong...etc, etc...but he didn't. I say let the owner come in here, make amends, explain in detail his side, etc..and leave it up to WS and LW to get it taken care of. I'm sure LW's place has turned out good work, let's not try to bring a business down at this point, let's see a good response from LW and go from there.