Hot Rods Answering Hot Rod E-Mails

Middle of last week I sent e-mails with questions about current price and availability of products to Ride Tech, Johnson's Radiator, Johnson's Hot Rod Parts, and Walden/Hot Rod Brake CO. All these companies are running full and multi page ads in one or more of the remaining print venues. I'm wanting to spend a lot of money but they seem very disinterested? Walden I understand because no one knows if he's in business or not. I ran my hot rod chassis business for 40+ years and to my knowledge never failed to return a PH call or e-mail?

 

Walden is still in business, he's not doing the BMW thing anymore, but I understand he's a one man show.

 

Prosperity is a bitch.

 

I find the same and it’s really annoying, my hearing is a bit shot and I often struggle on the phone so email is a god send but people just say “should have phoned”

 

Wait until when you have to call Holley or one of Brands under there Umbrella
Typically 30 plus hold wait as much as 2hr , then tech does not know the product,

 

After getting the Bums rush from Coker the other day I called Jegs where I bought the tires and was put on hold for about 10 minutes when a machine voice came on the line with the usual (We are experiencing higher than normal call volume today) and a moment later said (you are caller # 54) I hung up and said F--K It.

 

Voice Mail is a tool of the devil!

 

Yup, same problems as others. I found a kinda-new flexplate manufacturer and passed it along to a customer. Customer says they don't answer emails so I send one....still waiting months later.
I can understand being busy or one-man-show deal but answer the damn mail.

 

Answer E-Mails. Last thing I do at night and again first thing in the morning since I don't text message.

 

The days of Customer Service on the phone are long gone, sadly.

 

I just found out the other day that Summit no longer has a tech department…

 

Gone or in India, which is the same.

 

I try not to do business with companies that will not talk to me or answer my emails. Sadly that doesn't leave many to do business with.

 

Big ads don’t = lots of employees
Alan told me this week he assembled the first several hundred radiators himself.
Car show season is in full swing.
Try emailing Shane at JHRS. He’s the main parts guy

 

I got a message from the AAA auto club the other day to introduce their new AI "Virtual Assistant". How you spose that's gonna work out? This was right after I spent 51 minutes on the fone to Bombay trying to get my internet working right.

 

Gary, to talk to a human is still possible if you call at the proper time. It's different for many companies. However, your post is about email. I have had the same exp. with many companies. Sometimes I get an answer in a couple of weeks. However, with age, it has been my plan to not beg people to take my money. If they make it too difficult, I walk away. I don't have any answers at all. How do you know if people are understaffed, overwhelmed or really don't care?????

 

I find that the bigger the company, the worse their customer "service" is, with few exceptions. And if the company has been sold, good luck getting any tech advice. Also, with smaller companies, the bigger the owners ego, the worse their customer service becomes. Go figure.

 

This is not an excuse for shoddy company behaviour but a while ago we were waiting on some important information regarding tax statements from the Government. After waiting what seemed like forever I rang the department and was told to look in my spam folder as it might be there. It was, for some reason the 'puter thought it was spam.
This could be the case for some of the emails sent to these businesses.

 

I watch my junk/spam mail very carefully. So far nothing?

 

A leading hot rod publication must subscribe to the same practice of ignoring emails.
Or maybe I’m on their Do Not Resuscitate list. Just saying.

 

If you need Hot Rod parts coll Yogis, a real person will ansure the phone. Or check their web site yogisinc.com. Great people to deal with.

 

It might be that your emails are going to their spam folder. Or they are being arseholes and ignoring everyone.

 

How about no customers showing up for the SEMA show one year

 

Damn! Can’t even get my girls to answer text messages. Their generation barely uses a phone.
Used to deal periodically with a guy at work (fed Gov’mt - military). Could never get a hold of him via email, so would go visit him. Told me he doesn’t answer e-mails and had over 4,000 unopened emails in his inbox. Lol!

 

Frustrating. The 3 companies I contacted won't answer e-mails or currently the phone. Leave a message and we'll get back to you? CRICKETTS Maybe it's me and they don't want my business? I'm wanting to buy Kinmont style brakes, radiators, and shocks, all high dollar parts. ?????????????

 

Unlike the old days where you had to use a telephone or even (gasp!) write a letter, emails are so easy to do that people send them at the drop of a hat. I imagine these companies are inundated with them, with questions about pricing, looking for free advice, and so on. If they're a small shop it probably gets away from them, so they have thousands of unanswered messages in their in boxes.

I still try to use the telephone whenever possible. Yesterday, I called AAA to get my daily driver towed to the repair shop (there's some mysterious brake issue they need to look at.) The voice messaging system at AAA tried to direct me to their website several times, but I kept pressing the 3 key for NO, and after about 30 seconds it finally connected me with a real person.

 

Yup they have everyone's money and are incommunicado for years and everyone say "they are doing the best they can" a company who has none of your money and takes more than a couple days to get back to you and it's "shit customer service".

 

They don't want or need your money, so find someone else that does.

 

The amount of spam these days can make it difficult to keep on top of email, so things can quickly get neglected. Also, many (especially younger staff) think it's all happening on Facebook (or even moved on from there!) so email and websites fall down their pecking order.

Chris