Does it take moon along time to get stuff shipped? I made an order early last week and my stuff still has not shipped? Is this normal?
yeah they are slow.. but will get there eventually but everything i have ever got was worth the wait..
By today's standards Moon Equip is a small op'n, not like Jegs/Summit. They have a relatively small sales/office bldg and a shop storage bldg across the parking lot. I stopped by to pick up a cast valley cover for an early Olds and it took a while for them to located one (not a everyday order) in the back bldg and then they cleaned it up nicely and gave it to me. Good folks, give em some time.
Hey, great guys if a little slow. I had a shipment go AWOL in transit to Australia, Mooneyes fixed it and made sure my order got to me at no extra charge! I will use them again. Doc.
I oredered a steering wheel from them 3 weeks ago now and am still waiting for it. I'm sure its nice but I sure am glad it wasn't an emergency. I'm a one man operation and it only takes me 3 days handling. Not 3 weeks.
Ya they are a little slow in a fast paced competitive modern market. Just goes to show how impatient a lot of people are. They are great guys over there, they will not take advantage of you by any means.
Shit I remember when I was a kid and you ordered something by phone or by mail and it took 3 or 4 weeks to get it. Few years ago I ordered a new bead blast cabinet for the shop on a Thursday morning and it arrived Friday afternoon !
I've been told that most of the spun aluminum stuff is made to order. I ordered a small oil tank for my Harley and it arrived still warm! Ha!!
Funny that it takes most guys YEARS to build a car, but any part they order and isnt there asap, stops the whole build
My old man has had a mail order gun part business for over 20 years, he says that two weeks is standard for mail order, However due to the summits and speedways I try very hard to get things out the next day, and if not in three days I call the customer to let them know whats up. People just don't have patience anymore because they are use to dealing with big businesses that have a automated shipping department that can spit out you order faster than you can hang up the phone.
Lol yeah I am spoiled with next day shipping stuff! Moon is great stuff! They must have read this post I just got my order tracking number from them and parts are on the way!
Great people, very small bussiness. I will always order from them if possible. If it's a time critcal part I will ask them up front when it will be shipped. Not wait 4 weeks then bitch on the HAMB about them. I say again, great people that will bend over backwards providing customer service.