Everything Pat says is true and correct, apart from the fact that it is not good business practice to bury your head in the sand and ignore your customers, even if you are going through hell at the time. If you don't show your customers the respect they deserve by communicating openly with them, you will find that you end up with none. No customers ???...................no chance of saving any business. Can't have one without the other. I sincerely hope TRJ is being open and honest now. Would be a shame to lose them. But they need to be a little more loyal to their income source, no matter how embarrassing it might be. They can't be saved without it........... Sometimes asking for some leeway is the hardest thing to do, but it can be the one thing that saves you.