I just went through this, this morning. I bought a 1/2 drive Craftsmen torque wrench in 1994. The salesman told me it was lifetime warranty wich is why I bought it. It has worked well all these years, but all of a sudden the handle stopped working, it won't set & lock on a setting & there is no torque & no longer clicks it just spins. I took it to the store, they gave me a hard time about the warranty & even suggested that IF I couldn't prove it there was nothing they could do. I asked to see the store manager, who never came And I honestly believe if I hadn't of gotten loud about the thousands of dollars I've spent on Craftsmen tools over the years & that they were happy to take my money! I never would have received service. I will not be buying anymore tools from Sears!