Yes things have changed with the DMV in Missouri. Many years ago the main license place in downtown KC was in the state building. It sort of looked like an old bank with about 8 or 10 windows and, of course, the line at each. So when getting in the office you picked a line that you thought would move the fastest. Yeah, right. The really ugly thing was that as you moved closer to the window the line slowed down. And when you had the really bad luck to be "next" , the clerk would slam the window down and go to lunch or break or home or wherever she went. What to do? Go pick the line that looked like it would move the fastest and fall in.