2 more quotes that always made me cringe; "When you bring it back, that'll buff", and "When you bring it back, we can spot that in real quick". GRRRRRRRRR! I have actually worked for shops that thought we were doing too good a job (my grammar sucks) if we didn't have comebacks! A comeback being a dissatisfied customer! Bottom line here to me, as far as the job CT got on his ride, he probably got 4K worth of labor. BUT, the end product is obviously unsatisfactory, and I would have never let that car out the door looking like that. If the shop owner had ANY pride in his shop at all, he wouldn't have either. Financial troubles or whatever. Whew! Rant now complete.