Register now to get rid of these ads!

Projects Need opinion on work done

Discussion in 'Traditional Hot Rods' started by Dadn5kids, Jun 21, 2019.

  1. Dadn5kids
    Joined: Jun 9, 2013
    Posts: 97

    Dadn5kids
    ALLIANCE MEMBER
    from Sacramento

    About a year ago, I purchased a really nice set of Canadian aluminum heads for my 39 from a HAMBer. No corrosion, no gouges, excellent casting numbers, etc. I thought it would like nice to have them polished as an accent on my car, since the car is black, the block is black, manifold is black, just something as a shiny accent. I sent them off to a well recommended polisher, seen pictures of his work and was happy with what I saw. It took more than double the time that was quoted, which sucked, but I understand people get busy. BUT, I opened up the package today, and, while the heads look good, all the casting numbers and Made in Canada were sanded off the head, now they are just smooth aluminum heads.

    Now, I've polished some in the past and can't stand the time involved in it, so thus my sending it out. But I can't understand the sanding off the casting numbers. I never expected this, it was never mentioned, honestly, I thought I would get back heads just like I sent, just shiny.

    So, am I being too picky? What would you do? I'm at a loss if I'm being a crappy customer and expecting too much or if I'm legit in being upset. I'd appreciate some feedback from others. I've attached pictures of both heads, you can see the polishing is good, but they've lost their identity. IMG_2604.JPG IMG_2603.JPG IMG_2602.JPG IMG_2601.JPG
     
  2. squirrel
    Joined: Sep 23, 2004
    Posts: 42,918

    squirrel
    Member

    What did you tell them you wanted done?

    Did they do that?

    (it takes a heck of a lot more work to polish around a raised casting mark, than it does to polish a flat surface)
     
  3. Dadn5kids
    Joined: Jun 9, 2013
    Posts: 97

    Dadn5kids
    ALLIANCE MEMBER
    from Sacramento

    The conversation was polished heads. It never occured to me the need to tell a professional polisher that I wanted the casting numbers to be retained. I would have thought it would be obvious, especially when the polisher mostly does hot rod/vintage type items.
     
    49ratfink likes this.
  4. flamedabone
    Joined: Aug 3, 2001
    Posts: 4,435

    flamedabone
    ALLIANCE MEMBER

    From his perspective, the opposite was true. It never occurred to him that you would want the numbers left intact. Simple mis-communication on both parts.

    The heads look spectacular, I wouldn't worry about it.

    -Abone.
     
    Register now to get rid of these ads!

  5. X-cpe
    Joined: Mar 9, 2018
    Posts: 602

    X-cpe

    I've been there before, where I just figured his understanding of what I wanted was the same as mine. Now I explain exactly what I want in short declarative sentences and write things down. They are pretty and shiny but I think they lost a little bit of their character when he took off the casting numbers and Made in Canada. Made them easier to polish. It also looks like he rounded over the head bolt bosses. I don't know if that is a problem.
     
  6. They sure look nice. If it,s that important can you get your money back by re-selling them and start again with another set ?
     
    Just Gary likes this.
  7. partsdawg
    Joined: Feb 12, 2006
    Posts: 2,355

    partsdawg
    ALLIANCE MEMBER
    from Minnesota

    They look great and the polisher did what he figured you wanted.
    I agree with the others that if it wasn’t covered in conversation then it’s a unplanned surprise.
     
    upspirate and Just Gary like this.
  8. Simple --- Lack of communication, on both ends
    Live with it.
     
    scotty t, Gerrys, upspirate and 2 others like this.
  9. Dadn5kids
    Joined: Jun 9, 2013
    Posts: 97

    Dadn5kids
    ALLIANCE MEMBER
    from Sacramento

    Well lesson learned. Ty all for weighing in on it. They do look nice, just lost some of the detail for what they are. They will still look good on the car.
     
  10. 5window
    Joined: Jan 29, 2005
    Posts: 6,730

    5window
    Member

    Well, I'd be pissed. Wouldn't a pro know that the numbers and MiC added value, character and style? Wouldn't you expect that,at the very least, the polisher would call and ask? I don't know what you can do, but I'd bring it up and I would be very wary of leaving favorable comments somewhere.
     
    2OLD2FAST likes this.
  11. Chainsaw chipper
    Joined: Nov 29, 2007
    Posts: 79

    Chainsaw chipper
    Member
    from Illinois

    The job looks outstanding but I never assume ANYTHING,It always comes back to bite me,even if I think I've gone above and beyond I have to check and sometimes recheck my communication so as to understand what the customer expects.It has gone the other way for me as well as if I had done the heads and left the numbers on and the customer thought I would take the time to sand them off and polish the heads.Humans are complicated beings and therefore this stuff happens.
     
  12. Dadn5kids
    Joined: Jun 9, 2013
    Posts: 97

    Dadn5kids
    ALLIANCE MEMBER
    from Sacramento

    Just received this from the polisher "in order to polish those heads,i have to grind them down.
    you never said anything about saving the letters." I guess what bothers me most is that if you, as the professional polisher, received an item that was 70+ years old, you would assume that the customer would want the identification of the item left on it. I'm really struggling to accept this. But, it's on me, for as he said, I didn't say I wanted them saved. Again, lesson learned.
     
    2OLD2FAST and oj like this.
  13. porknbeaner
    Joined: Sep 12, 2003
    Posts: 40,988

    porknbeaner
    Member

    LOL he's a polisher and in his mind they are polished to perfection.

    I understand where you are coming from but if you did not specify you got what he thought you would have wanted. I got an idea that he is thinking that this is show quality and in certain circles he would have been entirely correct.

    If it makes you feel any better I once took a pair of Harley lower forks to a polisher not my bike and the guy wanted them to look chromish. The guy made them shine like a new dime. Problem was the polisher was thinking show bike and he shaved 'em. Which is the equivalent of what was done to your heads. I ended up owning a pair of show quality sliders. My customer had to wait a little longer for his parts.

    Sorry you didn't get what you wanted but they'll grow on ya in time.
     
  14. 19Fordy
    Joined: May 17, 2003
    Posts: 6,340

    19Fordy
    Member

    Selling them and buying another set looks to be your only option.
    Even if he gave you some $$ back the heads wouldn't be what you expected.
     
    Blue One likes this.
  15. 270ci
    Joined: May 17, 2010
    Posts: 345

    270ci
    Member

    They sure look purdy. If I was using them, I'd be inclined to retouch the tops of your head bolt bosses with a counterbore or endmill, so they're flat and parallel to the deck surface again. More consistant clamping force when you torque them down.
     
    Last edited: Jun 21, 2019
    Never2low, LM14 and alanp561 like this.
  16. grimmfalcon138
    Joined: Jan 14, 2010
    Posts: 149

    grimmfalcon138
    Member
    from az

    You assume the polisher would assume anything at all. You asked for polished, he gave you polished. Part of your job as the customer is to be specific as to what it is you want and don't "assume" that any one places the same value on the parts that you do.
     
    da34guy, Just Gary and Hnstray like this.
  17. grimmfalcon138
    Joined: Jan 14, 2010
    Posts: 149

    grimmfalcon138
    Member
    from az

    Oh and also, the heads look great! Don't sweat it.
     
  18. BamaMav
    Joined: Jun 19, 2011
    Posts: 3,129

    BamaMav
    Member
    from Berry, AL

    In today's world, polished means super slick, no bumps or markings, just exactly what you got back. If he had of left the casting numbers, another customer would have bitched because they weren't polished smooth all over. He just did what you told him to do, polish them, and did a damn fine job looks like to me.
     
  19. Moriarity
    Joined: Apr 11, 2001
    Posts: 14,701

    Moriarity
    SUPER MODERATOR
    Staff Member

    They wouldn't look as nice as they do had he left the markings. Numbers and such usually end up looking smeared and pitted where the letter and the surface of the part meet... you got a much better job this way.
     
  20. If you didnt care enough to mention it up front then you dont get to complain on the back end is the rule. Always try and be as specific as possible in regards to the work you want done. I do think they look great as is.

    Sent from my SM-J727T1 using The H.A.M.B. mobile app
     
    Just Gary likes this.
  21. Dadn5kids
    Joined: Jun 9, 2013
    Posts: 97

    Dadn5kids
    ALLIANCE MEMBER
    from Sacramento

    Thank you all for your insight. It took me by surprise seeing them first out the package, but the more I read the comments, the more I realize, yes it was my fault for not stating up front exactly what I wanted/needed, that assumption has the word "ass" in it, and that they don't look half bad on the car. Thank you for everyone's thoughts, it helped put everything into perspective.

    0.jpg
     
  22. Binkman
    Joined: Nov 4, 2017
    Posts: 178

    Binkman


    I don't know what he charged you but he does nice work. Years ago I used to do a lot of polishing on hard to polish parts like magnesium, etc. He did a nice job.
     
  23. irishsteve
    Joined: Jan 10, 2017
    Posts: 292

    irishsteve

    They do look nice.
     
  24. OOps, remember that old saying..."When you "assume" something, you make an ass out of you & me
     
    Just Gary likes this.
  25. 41rodderz
    Joined: Sep 27, 2010
    Posts: 2,772

    41rodderz
    Member
    from Oregon

    Personally if I was the polisher, I would of asked the questions about details before I did the work , or hope a light bulb would go off in my brain that I should call the customer to verify about wether he wanted the extra work to remove identification and polish. Everyone thinks differently but details should be one of the first things iron out for someone that line of work. You don't rub out markings, tags etcetera when restoring anything. The polisher has to assume some responsibility for not getting it clarified.
     
    Jay71 and 5window like this.
  26. 41rodderz
    Joined: Sep 27, 2010
    Posts: 2,772

    41rodderz
    Member
    from Oregon

    It is not polishing shops parts , so they do not have the right to assume and do what they want.
     
  27. The point here is he wasn't 'restoring' it. He brought in sand-cast parts and asked for polish. Getting a sand-cast item ready for polishing is a time-consuming process and trying to leave any lettering or symbols would be difficult at least and would downgrade the final finish. I agree with Moriarity, you got a better job this way... the heads look good.

    With that said, I probably would have asked, but also would have pointed out that he probably wouldn't be happy with the finished product either which would cost more because of the hassle involved.
     
  28. Slopok
    Joined: Jan 30, 2012
    Posts: 2,271

    Slopok
    Member

    Now all you gotta do is find an engraver!;)
     
    Jalopy Joker likes this.
  29. Since you polished them, you probably negated any value the casting numbers would have added. They look beautiful.
     
  30. King ford
    Joined: Mar 18, 2013
    Posts: 1,195

    King ford
    ALLIANCE MEMBER
    from 08302

    If " polished " is what was asked for this is an EXCELLENT JOB.
     

Share This Page

Register now to get rid of these ads!

Archive

Copyright © 1995-2020 The Jalopy Journal: Steal our stuff, we'll kick your teeth in. Terms of Service. Privacy Policy.

Atomic Industry
Forum software by XenForo™ ©2010-2014 XenForo Ltd.