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Projects HOWELL'S SHEET METAL

Discussion in 'The Hokey Ass Message Board' started by Bandit Billy, Oct 14, 2019.

  1. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

    Anybody live near Beaumont, TX that can run past this place for me? I bought a 41 truck bed, assembled, Bed wood, tail gate, etc...from them, they charged my credit card over $3000 and it never showed up here. They haven't answered my calls in 3 weeks and have not returned any of the messages I left looking for a tracking number.

    I have dealt with them before and never had an issue like this but I have been more than patient. I can turn the visa company lose on them as a fraudulent transaction but I need the truck bed.

    If someone can assist I would be beholden.
     
    loudbang likes this.
  2. alchemy
    Joined: Sep 27, 2002
    Posts: 14,262

    alchemy
    ALLIANCE MEMBER

  3. dan31
    Joined: Jul 3, 2011
    Posts: 988

    dan31
    Member

    Don't know anything about them but don't let too much time go by with your c.c. company or you may be outa luck. Don't fall for promises on delivery dates just to run out the clock.
     
    dirty old man and loudbang like this.
  4. Budget36
    Joined: Nov 29, 2014
    Posts: 2,316

    Budget36
    Member

    I've always heard that Howells was one of the best, but can also become excruciatingly slow and unresponsive.

    Folks here and on the FordBarn have waited 1-2 years for floor pans, etc. Others it's like ordering from Amazon.
     
    loudbang likes this.
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  5. DDDenny
    Joined: Feb 6, 2015
    Posts: 12,195

    DDDenny
    Member
    from oregon

    Some business model!
    Been hearing similar things about them for a while here on the HAMB, sorry BB.
     
  6. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

    Good tip and you were right, I reported it and VISA is crediting my account. $3600 bucks charged on Sept 6th, a month to ship a bed? I could have wlaked it up here with a hand truck by now. VISA will contact Howell's and investigate. As soon as I get the credit (should be tomorrow she said) I will order from Macks like @alchemy suggested.
    They said they wouldn't charge my account until the bed was built and ready to ship, they said they built it, they said they shipped it, they charged my card, then they stopped answering the phone. It takes a few seconds to call someone back, it makes no sense to me to not do so. Oh well, if they did ship it, they can pay to have it shipped back too.
     
  7. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

    Well crap o_O, Macks doesn't have any bed sides. It'll be 10 weeks or so, they call me back when they get them. Looks like more waiting in my future. BUT AT LEAST THEY DIDNT CHARGE MY CC! :eek:
     
    Hotrodmyk and loudbang like this.
  8. Gman0046
    Joined: Jul 24, 2005
    Posts: 5,601

    Gman0046
    Member

    How many more complaints do we have to read about Howells before HAMBers stop sending them their hard earned money just to be ripped off?
     
  9. Howells under new ownership...I always got good service from them before..
     
  10. flamedabone
    Joined: Aug 3, 2001
    Posts: 4,503

    flamedabone
    ALLIANCE MEMBER

    Ryan is your best contact. Send him an email and he might get back to you. Or he might not.

    ryan@fordor.com

    I ordered a big pile of parts for my '33 that were "in stock", but still took six weeks to ship. The panels were pretty damn good, so I'll continue to do business with them but I will always be prepared for subpar customer service.

    [​IMG]

    -Abone.
     
    VANDENPLAS and Bandit Billy like this.
  11. Oldioron
    Joined: Dec 12, 2018
    Posts: 915

    Oldioron
    Member

    I've never understood how people that work on these old relics can be in such a panic for parts. Late model get it overnight does not apply to a seventy five year old project. At least not for me.
     
  12. 41rodderz
    Joined: Sep 27, 2010
    Posts: 3,216

    41rodderz
    Member
    from Oregon

    Glad your not out any cash. Your time and patience will have to be chalked up to one of life's lessons.
     
  13. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

    That one has smooth bed sides, not stamped. OK for some trucks but not for this one.
    That's funny. I don't think someone is going to be happy about the canceled payment. All it takes is the smallest amount of customer service to keep people happy.
    On a high note, make sure you have a good credit card company to protect against fraudulent services. This M/C I use for internet purchases is awesome, member since '92. In that time they have refunded $3000 on a car lift that never showed up and $2000 on a compressor that sears forgot to ship 10 years ago. What's in your wallet?
     
  14. DDDenny
    Joined: Feb 6, 2015
    Posts: 12,195

    DDDenny
    Member
    from oregon

    Your money;)
     
  15. out of curiosity I called them just now and they answered the phone.
     
  16. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

    I am wondering if they recognize my number and don't answer. I tried calling several times and the line was busy so I know they are there, finally got through and it goes to answering machine.
     
  17. justabeater37
    Joined: Jan 1, 2009
    Posts: 1,208

    justabeater37
    Member
    from Iowa

    I have called several times over the years at various times and have never gotten anyone to answer
     
  18. It's just the semi-annual "Howells took my money and didn't ship my stuff" thread. :(
     
  19. arkiehotrods
    Joined: Mar 9, 2006
    Posts: 5,415

    arkiehotrods
    ALLIANCE MEMBER

  20. Sending your money to Howells is about one step above sending it to the Nigerian Prince at this point. You have to be living under a rock to not have heard about the continual poor customer service complaints.

    Sent from my SM-G950W using The H.A.M.B. mobile app
     
    flatford39, LM14, Stogy and 2 others like this.
  21. BamaMav
    Joined: Jun 19, 2011
    Posts: 3,346

    BamaMav
    Member
    from Berry, AL

    Yep, I've been hearing about how slow they were for years. You'd think they would get the message sooner or later. I've never dealt with them, never needed any of their products, but would be scared to try based on all those reports over the last years. Maybe they just don't have any sense of time, maybe they don't get in any hurry, maybe they are overbooked on orders, all of it doesn't matter, you're only as good as your customers say you are, and for a long time their report cards have been failing the customers.
     
    Stogy likes this.
  22. I bought some patch panels from Howell's through Ebay several years ago and got quick service. Maybe that's the key, use Ebay. But as far as truck beds go I got one for my avatar from Mack's and could not be happier. The service was good and the product was excellent.
     
  23. blowby
    Joined: Dec 27, 2012
    Posts: 5,923

    blowby
    Member
    from Nicasio Ca

    They're still growing the wood.
     
    Stogy, Bandit Billy and '51 Norm like this.
  24. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

    Hey now, that prince you speak of just happens to be an associate of mine that needed some help with local US Customs. How do you think I got the funds for the truck bed??
     
  25. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

  26. DaveyJonez
    Joined: Feb 20, 2006
    Posts: 385

    DaveyJonez
    Member
    from Houston

    I made the mistake of taking a chance on them a while back. Experienced the well documented clown show as many others. Theses people do not do business in the traditional “I am offering a product for sale, you are willing to buy it at the agreed price, so now that you have paid me, I will give it to you” sense. Baffling they still pretend to be a legitimate business.


    Sent from my iPhone using H.A.M.B.
     
    Bandit Billy likes this.
  27. Bandit Billy
    Joined: Sep 16, 2014
    Posts: 5,443

    Bandit Billy
    ALLIANCE MEMBER

    ^^^^LLMTNAO! (literally laughing my Tuesday night as off!)...JS (just sayin)
     
    Chavezk21 and nochop like this.

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