Hot Rods Help with Don Zig Magnetos...

We have a project that required we have a mag rebuilt. We talked to Joe (??) at Don Zig Magneto's at the first of the year and sent our mag to him. We confirmed they have it and were told at the time he would work it in. We have been trying to get in touch with him since, and the phone number now goes right to a voicemail that is full. Does anyone have any ideas how we can actually talk to them?? Thanks in advance.

 

Common story Ive been hearing lately, Joe is a nice guy but a little overwhelmed right now, working out of his house since he had to move everything out of Zigs place

 

Thanks for the reply dreracecar, chiming in here with my local Hot Rod buddy "Johnny31", I'm the one who asked that he start this thread.

This might be Joe's current situation at Zig but it would sure be nice (and respectful customers) to at least be able to touch base with him on where he's at with our mag rebuild. The only contact number we have is the one that has given the continued "mailbox is full" message for quite some time now. We don't know of an email or any other contact avenue for Joe. For the moment we just want to achieve contact with a live body on their end and find out where our mag is. It shouldn't be this difficult or too much to ask after literally waiting for months with no feedback whatsoever. Any help with reestablishing contact with Joe and getting a confident update would be very much appreciated.

 

If you can recover it and it has yet to be fixed, send it here:
http://www.tomcirellomagnetos.com/
You won't be disappointed..........

 

Just like Zig, Cirello has been around for "many" years.
I've used both companies in the past. No complaints with either.

Mike

 

Til now.

 

You could try Certified Mail with a return receipt-of maybe a HAMBer nearby would go over and check?

 

You might find this weird, but Don Zig's family is from Ames,Iowa.

 

We needed to hop up a 1.5 amp mag to 5 for our old GMC and Don could not do it and went to Joe Hunt. He did at least 1/2 dozen I know of. All then needed the external coil. He’s another option.

 

http://fuelinjectionent.com/ Spud Miller.

 

Thanks for the input and suggestions.

 

Some great suggestions for good magneto service but unfortunately there has been no contact with Joe and Joe has the magneto 1600 miles away as the crow flies.
@5window may have the best idea, anybody in Hawthorne, CA that can go knock on the door?

 

Direct contact seems to be the only solution at this point, And would take a person going over there to bang on his door

 

If you get it back not fixed, send it to Spud Miller at Fuel Injection Enterprises in Oregon.

 

A few good ideas so far, thanks, but step one is still contacting Don Zig.

 

I got Joes cell number and will give him a call, I will also tell him that the villagers are starting to gather with pitchforks and torches

 

I’m in SoCal but not that close to Hawthorne,,

 

His shop is in Gardena, and he lives in Hawthorn. Years ago he said he was going to build his shop at his house, and when his page came up I had thought he moved, but he is still in Gardena, Had a friend go there (gardena) to make sure

 

THANK YOU! I really appreciate this effort. If for any reason you would prefer to contact me by phone with additional information please feel free anytime @ 507-402-4050.

 

Went by this morning, and was not there yet, I will try again when I go to lunch

 

OK went there at lunch and talked to Joe and basicly told him to that he needs to communicate to his customers. Joe is a mechanic and running the business was Zigs part, Joe is trying to do both and really needs someone at the desk to handle it. This BS going on right now has him a little messed up with shipping and recieving since where he is at is part of a warehouse and has no address for UPS trucks (I offered him to use my address for pickups and drops) and trying to get my kid over there to straighten out his cell phone system. Joe understands and feels bad, but he never knew how bad it was until I told him.

 

Well played! Not only did you make the effort to get answers for the OP, but you’re also trying to help Joe get his business in order. That’s going above and beyond.

 

I happily dealt with Joe thru the years and always found him a straight-up guy. With a little help, I'm betting on him fixing things.

 

as already stated-YOU are being a great guy!!

 

Yes, nice move. Well played,sir.

 

Thanks a ton DRE, sounds like we've at least got a heartbeat to the situation again. Looking forward to getting this deal wrapped up, we'll see how it goes from here.

 

Still no response from Joe.

 

Dont know what to say, I handed Joe a full sheet of paper note with your contact info and reasons

 

I truly hate to say it but this is the worst customer service I've ever come across, completely unacceptable. As a full-time parts manager myself I can't even begin to comprehend this treatment. It's totally ridiculous that after your efforts he won't even bother to call me, NO ONE is that busy!
At this point I wish Joe would just send it back so we can get it to someone who will actually get it done. That is, if he even knows where it's at in his shop???

 

Joe finally called me last Thursday morning, but only after a second personal visit to his shop and additional prod by "dreracecar". I thank "dre" immensely for that, he's the hero so far.
I had just a short conversation with Joe (I was at work) but he definitely has our mag, promised to get on it right away, and to "make things right". He has all of our info but said he would likely call again to confirm details prior to return shipping. A bit of relief for the moment, but I'm not counting my chickens just yet. Fingers crossed.