Folks Of Interest HAGERTY ROADSIDE ASSISTANCE SUCKS!

Insurance for wrecks and AAA Premium for tows. I've done that since my first car purchase in 1979. When you have a specific medical problem, wouldn't you prefer a "specialist" over a general practitioner?

 

ANPAC and there towing service has never given me any trouble. Easy to work with

 

I insure with State Farm but never had a claim. I have AARP roadside assistance and had my 32 hauled home twice and no problem. Once I had my 36 hauled a hour away to have the top chopped, no problem.

 

Hagerty may be good for insurance but, sub-contracted towing with most companies not worth it.

 

I got to know... what ended up being wrong with the car?

-Abone.

 

Its a good thing for Hagerty that car guys don't share this kind of imformation, if they did this would be all over the HAMB!

 

I see OP is in Portland. That's close and I'm there frequently.

Do you think it is a problem with the local tow companies or really Hagerty doesn't pay? Anyway, I have had Hagerty for a very long time with no complaints. I have 3 cars with them, '30 Model A stocker, '34 Pickup and an OT performance car. I have AAA too. Guess I will drop the Hagerty towing.

Is anyone here on the HAMB associated with Hagerty? Looks like some bad press they might be interested in reading.

 

Wish I had seen some of this info BEFORE I went with Hagerty instead of Grundy. I was less than 2 miles from the house, but it is all uphill and I didn't feel like pushing it there.

I even told them on the phone this afternoon that I would be sharing this information with the HAMB brotherhood. They still didn't give a shit.

I still haven't figured out exactly what's wrong with it. Something in the carb, possibly the choke...too frustrated to look at it today.

 

Sounds as though Hagerty needs to better negotiate their towing contracts. They were pricey when I shopped around. Make sure you can get agreed value for your own coverage.

 

Overall I have been happy with Hagerty. Premium is great and one of the better rates i found and very easy to deal with setting up and making changes to the policy (significantly cheaper then state farm and a few others and had much better coverage). I will say the towing was bad. Fuel pump went out on my suburban while i was taking my 5yr old out to breakfast. 2.5 hrs later after making the towing call, the tow service showed up. And that was with an alledged "rush" since I had a young child.

 

I've had AAA for 25 years after switching from Farmers. Farmers had dicked me around on a claim & I dumped them.

I had AAA jump-start me just 4 days ago when my battery died, and I wasn't that impressed. I was on the main boulevard, right in town, & it took them well over an hour to get to me. When I called, the guy on the phone couldn't tell me how long it would take, or what tow company was coming. I suspect everything is dispatched by computer & the people you call have zero to do with what actually happens, except to enter your info in the system.

He eventually tells me it'll be 30 to 40 minutes and hangs up. Five mins later I get a computer call telling me it'll be an additional 15 to 20 minutes.

I'm very lucky to have had only limited need of roadside assistance in my 59 years, but I've never been impressed by how prompt they are.

 

X3


Singlefingerspeedshop.com. Detroit

 

I've never had a problem with AAA in Northern California. I have the "Plus" road service but not the premium.

 

AAA might be great but do not have service in the Florida Pan Handle. I have Grundy for collector car insurance.

 

I have had nothing but good experiences with Hagerty and their roadside assistance. Always felt they really treated me great.

 

I'm going to be looking in a month or so, guess I'll check triple A and my current carrier. Thanks for the heads up.

 

Grundy for comprehensive. AAA for small tows/locksmith/outa gas etc. Friend w/a trailer for breakdown close to home. = Happy Happy Happy
Insurance is for catastrophic loss. If your prewar hot rod breaks down, don't expect to get a tow in the next hour that costs more than your annual premiums.

 

Maybe Hagerty is at fault and maybe they aren't. All Ins Co's rely on towing contracts and your experience may be more related to individual or regional tow company practice than Hagerty's business standards.

Considering the vast number of people in the towing business, and widely varying circumstances and personalities, needing a tow is not an enviable place to be, even with the best of Ins carriers.

And, beyond all that, factor in the phone manners of the caller....attitude and language can affect outcomes..........my Grandmother always said "you catch more flies with honey than vinegar"

Ray

 

I was left stranded in my daily last Tuesday, early afternoon. Called AAA for a tow (bosses account), 4 1/2 hours later I gave up on them and called a buddy with a trailer. He was there in 30 minutes.

 

After reading this , I'm going to sign up with AAA.

 

I have all our cars insured with American Family, rod included, and have AAA Platnum roadside. I have used the AAA for tows in both daily driver and rods and have had super service, just call the 800 number and presto the roll back is there

 

I've had great service from American Collectors!

 

I've never had to make a claim with Grundy. If you didn't know it, Grundy will cover your Daily Driver for a whole lot LESS but you have to have your Antique car insurance with them. I'm saving a lot on my DD insurance.

 

There are always two sides to a story. In this example, we have only heard the side of the policyholder.
I am not aware of an insurance company that has its own tow fleet, so, in the regard, all insurance companies should be in the same boat ........ getting the tow needed from the same towing subcontractor who has signed up with the insurance company, to do their "old car towing".

 

It could help someone else decide which insurer to go with.

 

AAA has been good to me. I've never had a problem ever with their service. It's not a sideline; it's their main thing.

 

really, I've collected twice for paint damage from Hagerty and payment was REALLY quick. Aug 30, 2014 I hit a deer with my '41 ford. They arranged a flatbed to pick it up and was there in 45 min. 4 days later adjuster was at my house, 1 week after that I had a $9K check in my hand. Was told that if I found any more damage that was not on the claim to just send the receipt for payment. Can't get any better than that.

 

I don't have to see "their side" of the story. They were unhelpful, unapologetic, and unable to provide a service that I paid for. Don't offer 24 hour roadside assistance for classic cars, if you can't deliver. From now on, I choose to spend my money with another company. I hope other people do the same. Remember the old saying, "Take care of your customer, or someone else will".

 

I've had Grundy for a few years but this year I became a little disenchanted with them because I could never get a human being on the phone when it was time to renew. All I got was this stupid message that said "Please hold, we appreciate your business and will be with you as soon as possible. After several half hour waits on line I gave up and called Haggerty.

They were super on the phone, but when it came time to quote me their price was double what I was paying Grundy and when I asked why so high they told me it was because my car is kept in a garage that is not at my residence. I told them my shop has alarms and cameras and that the Sheriff Substation is a couple blocks away, but they said "sorry." So I said goodbye to them and called Geico, where I have my family car, and just temporarily put my T on that policy to keep it legal with a plate on it.

But I have always kept my AAA and when I blew a water pump 500 miles from home years ago, they were there in 15 minutes and towed me to where we were staying so I could fix my car. That is the best way to do it, keep an insurance company for coverage and a towing specialty company for the towing.

Don

 

Does anyone use Condon-Skelly anymore? I understand their coverage and premiums are better than Grundy's.