7:30 P.M. - Broke down in the '35 last night. Stalled out in traffic, and wouldn't restart for love or money. Pushed it into a nearby gas station, and tried to get it started. No dice. I am only a couple of miles from the house, so I figured I would call Hagerty Roadside Assistance. I have the car insured with them, and I am paying for the service, so might as well use it. Called up, get put on hold for 30 minutes while they "dispatch' a flatbed. Finally come back on the line, and tell me that the wrecker they called would take 2 hours to get there. They promised to find me a truck sooner than that. 9:30 P.M. - After calling them numerous times for updates, since they aren't calling me back, I ask if the tow truck is arriving soon. They tell me that they didn't dispatch the truck at 7:30, and now it is too late at night to get a truck, and the wrecker service "doesn't want to haul an old car anyway". I inform them that if they had dispatched the truck originally, it would be there now. I also remind them that all they do is deal with old cars, and they should have a provider network that can handle them. They want to schedule a pickup sometime tomorrow, when it is more convenient. I am supposed to just leave my car sitting, unsecured, and hope that nothing happens to it. 9:40 P.M. - I make 2 phone calls, and find a flatbed close to me that can be there in less than 30 minutes. The tow truck driver, upon hearing that I have Hagerty, replies that no one wants to take work from Hagerty, because they refuse to authorize payment up front, and the tow companies are tired of having to chase them down to get paid. $85 dollars later, my car is back in the garage, safe. 11:00 A.M. - Call Hagerty to try to get reimbursed for my tow bill, and to express my displeasure at their :service". They don't care, keep hiding behind the "I'm not authorized to help you" smokescreen, and are unwilling to find me someone higher up the food chain to talk to. They also refuse to refund my tow bill. I WILL be switching insurance companies. Why would I continue to do business with a company that doesn't value me, my car, my safety, or my continued patronage. I hope that Hagerty goes bankrupt over the loss of my premiums, but I know they won't miss me. If enough people get tired of being treated poorly, maybe they'll change their business model. I'm not holding my breath. Rant over. Back to the garage to fix my car.