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Grainger-how do you buy if not a business?

Discussion in 'The Hokey Ass Message Board' started by 5window, Aug 3, 2011.

  1. silent rick
    Joined: Nov 7, 2002
    Posts: 3,381

    silent rick

    alot of you guys don't understand the wholesale business. let's say a regular grainger customer who spends over $100,000 a year with them is at the counter spending another $1500 for stuff to finish a service call. in walks a guy off the street and wants to purchase stuff to repair something at home. if grainger were to sell to the average joe, their $100,000 customer might take offense. it's like taking money that he could be making or some other professional. when that customer sees that happen, he might decide to take his business elsewhere.
    sometimes it pays to stay loyal to your customer base even if you have to turn away the small business
  2. fordor41
    Joined: Jul 2, 2008
    Posts: 865


    they ask you if you're a business probably because a lot of businesses don't pay tax up front. They pay guarterly,etc. private individuals pay tax upon purchase.
  3. goose-em
    Joined: Aug 23, 2008
    Posts: 349

    from Louisiana

    You do not have to be a business to buy from Grainger, you just have to set up an account. You can set up a credit card or cash account as an individual. If you must enter a business name make one up.

    Also, Grainger is higher in price than MSC or McMaster. I only buy from them when someone else doesn't have the part.

    Also, MSC is always overnight shipping on anything in stock that doesn't come on truck freight, at no extra charge I might add.
  4. bulletproof1
    Joined: Feb 23, 2004
    Posts: 2,081

    from tulsa okla

    last time i was at grainger they treated me like was my first(and only time ) in the store..i didnt know what to ,so i asked about a part,,they said if i dont have to part #, a business name ,a tax # they couldnt help me......"next" is what he said...
  5. Let me throw this at all of you:
    Remember not so many years ago when the economy was booming, and you went into almost any store, or place of buisness. The counter personnel where total Butt Heads. You thought to yourself, how the hell did this Jack Ass ever get hired. Well my brother Hammers, they have all been given there walking papers over the last few years. I'm concerned about the condition of the country's economy today, but not for those counter Ass Wipes from day's gone by.
  6. metalshapes
    Joined: Nov 18, 2002
    Posts: 10,628

    Tech Editor

    No... I do understand.

    And I have bought from them in the past.

    But it always has been an unpleasant experience.

    The last time I was in their store there was almost a 1:1 ratio of customers to counter personel.
    But the personel seemed to be in a competition to see which one of them could waste the most time.

    When it was finally my turn, I got the pizza faced kid who gave me a attitude.

    It occurred to me that maybe their customers shouldnt be the ones that needed to prove that they were worthy of a transaction.

    And I havent been back since...
    Last edited: Aug 5, 2011
  7. Kustom Komet
    Joined: Jun 26, 2007
    Posts: 609

    Kustom Komet

    This was my exact experience at a Phoenix Grainger a couple of years ago. I couldn't believe how much time they were taking for regular transactions, and I thought to myself, "Gee, is this what the professional contractors have to deal with every time they need something?" I left with my Roloc abrasive discs, and promptly found another source for them.

  8. Ob1
    Joined: Jan 21, 2010
    Posts: 411


    Lately I have been amazed at the number of businesses that want to interfere with me spending my money.

    All I can say is pray you never have to deal with Certegy... a bigger group of butt-munches I have never seen. You can win if you invest enough time.
  9. 39 Ford
    Joined: Jan 22, 2006
    Posts: 1,558

    39 Ford

    I called McMaster Car last week and ordered something had it in 3 days no min. order etc. No hassle.
  10. rjaustin421
    Joined: May 1, 2009
    Posts: 337


    Grainger always limited their customers to those in trades and usually their customers knew what they needed by searching the WWG cataloger before the order was placed. They always served and probably still serve those who need an item ASAP, that was the business model and I accepted that when I no longer ran my machine shop I no longer bought there.

    Once the odd ball gear motor on my cylinder honing machine died and a replacement was needed yesterday. There was one at a California Grainger and we picked it up the next day at the local branch.
    Yes it was a pricey unit and the freight was real heavy but when you make your living with the tools of whatever trade you are in there are times when downtime cannot occur.

    Perhaps they can be frustrating to a hobbyist but they fill an important supply niche for small businesses of all types.

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