Damn, it must be Tuesday we have a bitch about the parts houses thread. In the little cow town I live in the parts house that I did business with for 30 years finally closed because the owner's two lazy sons didn't want to work anymore. The Napa folded because the owner couldn't manage a snowcone stand let alone a parts house even after taking over one that had been in continual business for over 50 years. Then we have the mom and pop store with ten cats running around and the fine essence of cat pee. Both man and wife are great parts people and can usually have the part there in a few hours if they don't have it on the shelf but there is that cat pee. Then we have Auto whatever with some guys who might make a parts man one of these days and some who are just happy to not be flipping burgers. I usually look the part up online, check to see if they have it and write the part number down and run in the two miles to get it. We do have a couple of pretty decent O'Reilly's in Yakima and a couple that are pretty typical of the comments above. I do the order and pay online and pick it up in the store at one quite a bit but it doesn't save anything like it used to when they were Schucks. I live in a town where 50% of the customers at either of the parts houses walk in with their registration in their hand because they don't know what model of car they have or don't speak enough English or clear enough Spanish to communicate with the the counter person. Even when you have a fair to middling counter person the have a hard time figuring out exactly what the customer wants a fair portion of the time.