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Autozone battery warranty

Discussion in 'The Hokey Ass Message Board' started by fordor41, Nov 30, 2011.

  1. fordor41
    Joined: Jul 2, 2008
    Posts: 871


    This weekend my autozone battery went belly up. Today I finally got to the store and they verified it was bad. They got a new battery and as the guy behind the counter was new, a young lady rang up the transaction. She told him that if he rung it up a certain way that I'd be charged for the new battery based on what I'd paid 6 yrs ago and I'd save a bunch of $$. Cool! $60 is better than $106. After all was finalized and I was ready to leave she started telling the guy how my new battery warranty was based off my old battery. Huh? She said "yes that my new battery warranty would start where the old battery left off". So I said seeing as the old battery had a 6 yr. warranty, with 1 yr. left, that the new battery has 1 yr. warranty? she said yes. I told her to give me my money back, that there was no way I'd buy a battery with 1 yr warranty left on it. but she says "it'll cost you $106 for the new battery"(with a full warranty). I paid full price so watch it if this happens to you.
  2. big creep
    Joined: Feb 5, 2008
    Posts: 2,945

    big creep

    i would have done the same thing you did. good looking out yo!
  3. Swifster
    Joined: Dec 16, 2006
    Posts: 1,452


    Um, I would have taken the original transaction. If this battery ever went bad, the date of the new battery is stamped on the case. Without the receipt, they'd warrantee it by the date on the case.
  4. KillerKustom
    Joined: Aug 28, 2007
    Posts: 286


    Yep, it sounds to me the folks at Autozone was more than fair
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  5. Motornoggin1
    Joined: May 24, 2011
    Posts: 169


    Something seems fishy. Based on the time you used it, it should be out of it's free replacement time and well into the pro-rated time. You should have paid full price for the new battery, with a brand new warranty to go along with it. But, then you should have been credited the pro-rated value for your old battery, even at 6 years old it would still carry some warranty value. Sounds like neither of them knew what they were doing. I bet you can still get some credit back if you go back in and explain the deal.
  6. Swifster
    Joined: Dec 16, 2006
    Posts: 1,452


    The cost based off the original price was the ticket. You were still getting $40 of the price of the new battery. And afterward, if this battery ever died, you 'lost' your receipt and it's warranteed from the date of replacement. You cost yourself some money.
  7. metlmunchr
    Joined: Jan 16, 2010
    Posts: 631


    They didn't know what they were doing. You bought 6 yrs worth of battery originally so if the replacement is only warranted for the one year you didn't get out of it, it should've been free. That ain't how a pro rated warranty works though. When you pay the pro rated price, you get the product with a full warranty. They had it confused with something like an alternator where they give you a free one to replace the bad one and the warranty isn't extended. Talk to the manager and he should make it right for you because they do owe you some money back. FWIW, pro rated warranty prices are normally based on current prices and not on what you paid 5 yrs ago, further proving the girl didn't know what she was doing.
  8. Don's Hot Rods
    Joined: Oct 7, 2005
    Posts: 8,320

    Don's Hot Rods
    from florida

    I'm not having great luck with Autozone Duralast parts. In July I put a new alternator on my daily driver and it went bad in August. They gave me a new one but it is a bear to replace on my car (the front end has to come somewhat apart, so it was no fun doing it a second time. Then my power steering pump went bad and I replaced it. Two weeks later it was whining, so I took it back, they gave me a new one. Replaced it and an hour later it was also whining. Bought one from a local Delco house and it cured the problem.

    The brake pads I put on in September are dusting like mad and I have gone through 3 serpentine belts. Finally bought one also at the Delco place and it works like it should. So I am done buying replacement parts there from now on.:mad:

  9. Deuces
    Joined: Nov 3, 2009
    Posts: 12,306

    from Michigan

    The factory installed battery in my '96 F-150 (which I bought new) lasted 11 years... Why can't the store bought ones last that long????:rolleyes:
  10. Swifster
    Joined: Dec 16, 2006
    Posts: 1,452


    The kicker is that a Ford Motorcraft battery are about the same price as Autozone and they last a lot longer.
  11. 1959apache
    Joined: Nov 22, 2009
    Posts: 2,759


    Seems to be the theme with remans anymore. Mexico isn't pumping out anything good, perhaps we should start making this in America again.
  12. Deuces
    Joined: Nov 3, 2009
    Posts: 12,306

    from Michigan

    Yeah, man!!!
  13. They'll cost three times as much.
  14. flatheadpete
    Joined: Oct 29, 2003
    Posts: 8,701

    from Burton, MI

    I'm glad that Autozone hires the handicapped.
  15. phat rat
    Joined: Mar 18, 2001
    Posts: 4,059

    phat rat

    Losing the receipt wouldn't work. They keep track of that in the computor. If you give them your ph number they can tell you what you bought and when, if it had a warranty
  16. olskoolspeed
    Joined: Mar 2, 2009
    Posts: 474


    They shouldn't need a receipt. The entire transaction (along with all of the customers info) is logged on the store computer.
  17. olskoolspeed
    Joined: Mar 2, 2009
    Posts: 474


    You beat me to it - I type slooooow.
  18. outlaw256
    Joined: Jun 26, 2008
    Posts: 2,021


    thats why ive never dealt with autozone or advance cant hire people from mcdonalds and expect them to know what the hell their doing.i personally had a autozone area director tell me that if they can read and ask questions they can sell auto parts.really now? i was a counterman for over 25yrs and im still amazed at some of these buttheads behind the counter.
  19. goose-em
    Joined: Aug 23, 2008
    Posts: 349

    from Louisiana

    I think they were wrong. My wifes O/T car had an autozone battery in it. She took it in to have it tested and it was bad.

    Cost her $40 for the replacement and the new battery has a new warranty.

    Maybe the guy that helped her just liked the way she looked, who knows?
  20. I dont go into Autozone.
    Never have, never will...
  21. Bigchuck
    Joined: Oct 23, 2007
    Posts: 1,087

    from Austin, TX

    An Auto Clone "Never Start" battery that lasted SIX years, and still had warranty? Wow! Here in hot south Texas, you are lucky if you get 3 years out of any battery.
  22. ryno
    Joined: Oct 6, 2005
    Posts: 3,425


    im going to have to disagree with most of you.
    so you buy a battery 6 yrs ago for 106, use it, it goes bad,and you want a new battery pro rated with a new warranty for another 7 years? so basically you can exchange your battery on your plan for 5.75 per year used. where doers a company make a profit on that?

    i think you did the right thing if your concerned about the warranty.
    what you could have done is, as mentioned, taken the pro rated deal, and just used it as a lost receipt deal, if /when you had an issue. the batteries are code stamped for year of birth.
  23. belair
    Joined: Jul 10, 2006
    Posts: 7,009

    1. H.A.M.B. Chapel

    I went throught this with their starters. It took 3 free ones and some parking lot mechanics to get one that that lasted. Learned my lesson with neverlast parts.
  24. yblock292
    Joined: Oct 10, 2006
    Posts: 2,938


    autozone sucks!
  25. Gman0046
    Joined: Jul 24, 2005
    Posts: 4,400


    Just needed a battery for my 62 wagon. Autozone, Advance Auto Parts and walmart al wanted in the $100 range. Bought the battery at Costco for $68 and a better warrantee.
  26. hotrodlarry
    Joined: Jul 13, 2009
    Posts: 80


    Even if you had taken the exchange, I'm pretty sure the battery should have come with a warranty period that would have started over fresh from the date of purchase not from 6 yrs ago.

    Their warranty system is kind of confusing.What makes it worse is some of the people behind the counter.
  27. The manager at the local autozone has really started to be a jerk with any warranty returns. Had an alternator go bad after a month, and he had the guts to accuse me of hooking it up wrong.

    I just drive farther if I have to do a return, but I sure won't buy anything else from them now.
  28. Fenders
    Joined: Sep 8, 2007
    Posts: 3,923


    Yup... if we assume the transactions were correct, you essentially paid an additional $46 for an insurance policy on the new battery.
    I wouldn't have bought insurance on the battery.
  29. fordor41
    Joined: Jul 2, 2008
    Posts: 871


    Yes, when I bought the new battery outright, at full price, they credited me with the 1 yr. left on the warranty.
  30. Kona Cruisers
    Joined: Feb 4, 2007
    Posts: 1,069

    Kona Cruisers

    I'm gonna say as someone who's job is writing warranty work (service advisor for gm) that autozone was right. Sorry but same thing holds true on your car warranty.

    For example you come in with a no crank no start concern ( bad battery ) and I replace your battery at 35900 miles. You leave and battery fails at 36500 miles a month later. The warranty ended at 360000 miler cause that's when the base warranty ended. Same thing with a engine or ransmission or what ever.

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