I did a search of the Hoffman group, and wished I had checked them out before I made a purchase. I bought two linear actuators for my 55 F100. After a couple of months one failed. I called them and got a RA # and returned it for repair. It was out of warrenty because it sat around awhile before it got used. They said expected repair time 1 month. I bought another one so i could get back in service. Called them yesterday , one month later they are backed up at least 1 month. Same story every time I call. Anyone having better luck with customer service?