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Hot Rods Anybody have problems with Speedway?

Discussion in 'The Hokey Ass Message Board' started by Boneyard51, May 8, 2019.

  1. Boneyard51
    Joined: Dec 10, 2017
    Posts: 1,941

    Boneyard51
    Member

    Ive always heard that Speedway was good to deal with and what little I’ve dealt with them has always been good.
    But I sent them an email about a possible $5000 purchase.......and nothing...... have things changed?




    Bones
     
  2. alchemy
    Joined: Sep 27, 2002
    Posts: 13,547

    alchemy
    Member

    What did you ask them? Are you trying to get a discount for a large purchase? I bet they have $5,000 purchases all the time.
     
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  3. Boneyard51
    Joined: Dec 10, 2017
    Posts: 1,941

    Boneyard51
    Member

    No, did not ask for discount, asked about some clarification on a T-bucket kit. I wanting an a larger bucket than offered in the kit.



    Bones
     
  4. woodsnwater
    Joined: Apr 4, 2016
    Posts: 238

    woodsnwater
    Member
    from North Al.

    Call them, tell the operator what you want to do and they'll connect you to the right person.
     
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  5. Mr48chev
    Joined: Dec 28, 2007
    Posts: 24,547

    Mr48chev
    ALLIANCE MEMBER

    I'm thinking that is the issue (not as they produce it) They don't have the facilities to modify the bodies they sell as far as I know.
    Spirit Industries sells a T body that is stretched 5 inches and can probably sell you what you are looking for at any stage of completion. https://www.spiritcars.com/23_T.html
    This page shows the bodies including the extended 23 body in various stages of completion .
    https://shop.spiritcars.com/body-fiberglass-parts.html
     
    Last edited: May 8, 2019
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  6. lake_harley
    Joined: Jun 4, 2017
    Posts: 501

    lake_harley
    Member

    I used to deal with Speedway on a wholesale basis for my circle track race parts business. In my experience I'd sum up Speedway by saying if it isn't in the catalog you're not going to get it from them. It was irritating sometime to deal with that, but with the type, size and volume of business they do I think it would be difficult to do any one-off or special packages.

    Lynn
     
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  7. ramblin dan
    Joined: Apr 16, 2018
    Posts: 1,259

    ramblin dan

    I've always had good luck dealing with them. The one thing I didn't like was years ago they would charge shipping costs per item until a few years ago they went to the same service as Summit where when you ordered over a hundred bucks you got shipping free. And let's face it, when do you order much of anything that isn't at least that much.
     
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  8. dan c
    Joined: Jan 30, 2012
    Posts: 1,849

    dan c
    ALLIANCE MEMBER

    never a problem. once i called to clarify a mistake in their catalog (flathead intake gasket), and the "expert" i spoke with assured me i was wrong. no big deal!
     
  9. dana barlow
    Joined: May 30, 2006
    Posts: 3,353

    dana barlow
    Member
    from Miami Fla.

    Always been good for and too me.
     
    Last edited: May 8, 2019
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  10. patmanta
    Joined: May 10, 2011
    Posts: 3,244

    patmanta
    ALLIANCE MEMBER
    from Woburn, MA
    1. MASSACHUSETTS HAMB

    How long did you give them for a response? Sometimes it takes them a while to sift down to the right person in the company for an answer. Did you email the sales @ Speedway... email or another one or did you do that Ask A Question thing on the product page?

    But I've had a lot of trouble with other companies not answering their email lately (not Speedway) too, not to get off topic.

    I would also say just call.
     
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  11. 26Troadster
    Joined: Nov 20, 2010
    Posts: 442

    26Troadster
    Member
    from Texas

  12. fourspd2quad
    Joined: Jul 6, 2006
    Posts: 568

    fourspd2quad
    ALLIANCE MEMBER

    I checked just recently and it looks like they dumped the free shipping with $100 purchase. Too bad because I liked
    dealing with them.
     
  13. Boneyard51
    Joined: Dec 10, 2017
    Posts: 1,941

    Boneyard51
    Member

    The reason I mail or text on this kinda of stuff is that I’m hard of hearing. Sometimes I hear things wrong. Also when you call a large company , you usually get a person on the phone that was hired a week ago and knows nothing. When you ask for their supervisor, you get someone who was hired two weeks ago,and they know twice as much as the first person.... but 2 times nothing is still nothing! Therefore I email and they can past it around till someone can answer my questions and I can see it, then I can go back and check for future reference.
    I just contacted a cam grinder with some questions, and got back a very detailed report of which cam they recommend, with hours of sending.
    I also contacted a crank grinder for a stroker crank.... same satisfactory results.

    So, I know it can be done... some companies just choose to not give customer service. Big money/ company sometimes it’s bad service. Small company trying to make it...good customer service.
    Just wondering.... because in the past I alway had good service Speedway.




    Bones
     
  14. Atwater Mike
    Joined: May 31, 2002
    Posts: 9,220

    Atwater Mike
    ALLIANCE MEMBER

    I think 'Spirit' extended their T buckets to accommodate the HUGE street rod tilt column we see flying like a flag in all their offerings.
    Calif Custom Roadsters is light years ahead of all of 'em. Look at their windshield kits, in contrast to what Speedway offers, (their acquisition from Jay Ohrberg ('Mr. Roadster')
     
  15. Hnstray
    Joined: Aug 23, 2009
    Posts: 10,232

    Hnstray
    ALLIANCE MEMBER
    from Quincy, IL

    How long you gonna nurse that grudge, Dan? By your own admission that was changed years ago.


    Given your total lack of trust in the correctness of answers given over the phone, what makes you think they will be any more accurate by email? But, as you also say, they may be able "to pass it around" to someone who knows. Now, I would expect that in itself would take some time, maybe require contacting a vendor..........so, is spite of all that, you want a near instant reply :confused:

    If it wasn't for customers and employees, being in business would be a LOT more fun :D
     
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  16. Boneyard51
    Joined: Dec 10, 2017
    Posts: 1,941

    Boneyard51
    Member

    It’s been several days. My phone problems mostly manifest themselves from my hearing loss.




    Bones
     
  17. Roothawg
    Joined: Mar 14, 2001
    Posts: 18,502

    Roothawg
    Member

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  18. I prefer email as well. You actually have written proof of what someone said and there is no he said she said if a dispute comes up. A few days should be more than enough time to get back to a customer even if it is just to say the question needs to be run up the ladder for a more complete answer. In this day and age not answering emails in a timely manner is no different than not answering the phone.
     
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  19. Boneyard51
    Joined: Dec 10, 2017
    Posts: 1,941

    Boneyard51
    Member

    Thank you, Bones
     
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  20. I buy from Speedway all the time.
    Rarely have had any issues.

    But I treat them like they are the "Harbor Freight" of hot rod parts.

    Much, in fact a whole lot of what they sell is good. But some of it is produced off-shore, which I'm not fond of

    Sent from my SM-G955U using The H.A.M.B. mobile app
     
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  21. Boneyard51
    Joined: Dec 10, 2017
    Posts: 1,941

    Boneyard51
    Member

    Well.... I did get a reply! Six days after I sent in my inquiries. As some of you all guessed, it’s they're way or no way. No problem.





    Bones
     
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  22. Truckdoctor Andy
    Joined: Jan 13, 2017
    Posts: 572

    Truckdoctor Andy
    Member

    Bones, don’t feel bad, I sent a local gas station chain a burning email about the quality of their fountain soda and it took two weeks to hear back. Really? Piss on them, I go somewhere else now.


    Sent from my iPhone using The H.A.M.B. mobile app
     
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  23. buffaloracer
    Joined: Aug 22, 2004
    Posts: 751

    buffaloracer
    Member
    from kansas

    I've always had good service at Speedway. Their tech people have always been very helpful. What they have got is what you are going to get. In other words " no modifications".
    Pete
     
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  24. 34Phil
    Joined: Sep 12, 2016
    Posts: 168

    34Phil

    Last edited: May 11, 2019
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  25. ramblin dan
    Joined: Apr 16, 2018
    Posts: 1,259

    ramblin dan

    Thanks for the heads up. As usual time has slipped away from me since I ordered from them so I thought it was still the same. I guess this will have to make me nurse this grudge I apparently have.
     
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  26. I just checked their website and it shows free shipping on $100 orders.

    I bought a cheapo turn signal switch from them once and it quit working shortly after I installed it. I called them about it and they sent me their better switch at no charge. I can't complain about that kind of service.
     
  27. Truckdoctor Andy
    Joined: Jan 13, 2017
    Posts: 572

    Truckdoctor Andy
    Member

    Bones, don’t feel bad, I sent a local gas station chain a burning email about the quality of their fountain soda and it took two weeks to hear back. Really? Piss on them, I go somewhere else now.


    Sent from my iPhone using The H.A.M.B. mobile app
     
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  28. ramblin dan
    Joined: Apr 16, 2018
    Posts: 1,259

    ramblin dan

    Now you guys went and did it, you got me looking through their catalog again.
     
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  29. mopacltd
    Joined: Nov 11, 2008
    Posts: 686

    mopacltd
    Member

    Summit for me. Speedway just isn't the same since Speedy departed.
     
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  30. Gearhead Graphics
    Joined: Oct 4, 2008
    Posts: 3,037

    Gearhead Graphics
    Member
    from Denver Co

    Really, its hard to call it a "problem" when a store sells their product "as is."
    Theres lots of stretched bucket options, why would they sell you one that they pull off, cut, extend, bodywork and finish? It would cost way more than the other options.
    I always get a kick out of the Speedway bashing threads. Almost never any merit to them.
     
    Jibs likes this.

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