This may be long, but if you are interested in seatbelts, it is worth reading. I will be strictly factual as I do not want to risk slandering Retrobelt or TruBelt. <O</O Retrobelt, LLC and TruBelt are sister companies or are affiliated in some way. I was told by one of their employees that TruBelt is intended for dealers not so much the end consumer. They are both part of Retro Manufacturing which also includes Retrosound <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com</st1:country-region>USA. I am the end consumer and did order from the Trubelt website (www.trubelt.com). I ordered four 3-point retractable belts with aviator-style buckle in black. When I opened the first one, I found that when they are packaged by their manufacturer in <st1:country-region w:st="on">China</st1:country-region>, they were packaged such that the bolt that holds the shoulder harness digs into the plastic retractor housing. This ruins the finish on the retractor housing. All four showed the same problem and the same damage. The second thing I noticed was the lack of any installation manual. I contacted Retrobelt/TruBelt and explained the situation about the damage caused by their packaging method. They offered to send me new housings. I was prepared to accept this offer. I next asked about an installation manual. That was when I was told that I ordered from TruBelt and that is why I did not receive a manual. If you order from Retrobelt you get the manual. It should be noted that you will pay nearly $200 more through Retrobelt for the same seatbelts. I was referred to the Retrobelt website for instructions (www.retrobeltusa.com). I began to ask a specific installation question. Their employee did not answer the question. When I repeated the question, I was again referred to the website. I had looked at the website and it didnt answer my question. I dont know if he could not answer my question or did not want to answer my question. When I repeated my question again and mentioned there were other places that sold seatbelts, their employee said it would be best if he just gave me a return authorization number. Because he did not answer my question, I said that I agreed. Having the RA number, I then asked who was going to pay for shipping to get the belts back to them. They weighed 21 pounds and had to go from PA to <st1:City w:st="on">Chino</st1:City>, <st1:State w:st="on">CA</st1:State>. He said it was my responsibility. I said this was not acceptable as they were not damaged in shipping, that it was their packaging that caused the damage. Their employee said they already lost money shipping the belts to me, because it costs them more to ship them than they charge for shipping. I told him that was not my problem and I needed to speak to somebody higher up. He said the owner would call me. That never happened. I did receive two one-line emails from the owner (I think) through the employees email account saying I had to pay the shipping. I asked friends who are car guys and they say I was not being unreasonable. Was I asking too much for the seller to take responsibility for their mistake? In the end, I paid the shipping to get a refund on the seatbelts. I was interested in a Retrosound stereo, but I'm afraid they wouldn't stand behind that product either with tech support and customer service. Again, the company I had this bad experience with is Retrobelt <st1:country-region w:st="on">USA</st1:country-region>, LLC or TruBelt! If you or someone you know is in the market for seatbelts pass this story along.