Hot Rods Customer service, Speedway Motors!

all I can say is A 1 all the way.............

 

they have always done well by me. first class outfit!

 

No doubt about it. I've never been disappointed by their service.

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I bought a spring from them once for a build I was doing. It was a slow project (aren't they all?) and I didn't get around to having weight on the wheels for several months. It turned out that the spring I bought just wasn't right for the application - they allowed me to send it back and they gave me a full refund. It musta been 5 or 6 months after I purchased it. I was really surprised. I did buy the correct spring from them, but that wasn't 'part of the deal', they refunded my money with no questions asked.

 

I have just recieved a delivery to Australia ,very professional service..

 

I bought my first part from Speedway in October of 1964.
Bought a dual quad intake for a 348 chivvy.
I still buy parts from them. good service.
Trvguy

 

Prices are right, Service is great, Parts are Good. Never had a problem returning parts ! When you call you get to talk to a real live person !

 

Just for the hell of it, contact them and tell 'em. They are always asking if they should carry more parts, and just what are they. They're not gonna know if nobody tells 'em. Give it a shot, ya never know.

 

I've used Speedway for 2 decades at least. They've always come through, even when they had to stay late to get something shipped out so I'd get it in time to race on the weekend. They've also price matched any time I found the same part cheaper somewhere else.

I really only order parts from about 4 places any more. Speedway, Day, Lefthander and Lane(Motor State) and it's ALL related to service.

 

Speedway Motors two thumbs up...definately!

 

Isn't it refreshing to see so many positive comments a company these days ? Same with Summit, they have been a pleasure to deal with and will go above and beyond. I have both companies on speed dial.

Don

 

I'll throw my .02 in here. Had some sheet metal damaged in shipping. They made it right no hassles.

I know they catch a lot of crap for off-shoring stuff, but the service is great.

 

I also have had good luck with them. and yes it is good to find a company that ships fast and allways comes through.

 

I've never had any problem with Speedway or the stuff they sell.

 

I love being able to order parts and have them show up the next day!! Super fast and always a great transaction.

 

How about they have called me about back ordered parts. Called me! What would I like to do? Ship when they're in ? They may be available else where IF you are in a hurry. I know it's cool to use original but, these guys have it 99% of the time and I have it in two or three days. I generally need when I'm broken down, won't run..I went to far taking something apart. Hats off to those guys and you guys for letting this thread fly...

 

Ive had good luck also. Although there shipping seems a bit high sometimes.

 

My only complaint would be shipping costs. Outrageous shipping costs and not shipping parts in one package.

 

When placing your order ask for speedy delivery for a shipper they are usually a few bucks cheaper .


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Post 18, above, states the exact opposite of my experience with Speedway. Bought and installed a new pump. Drove 200 feet onto the runway (country airport - I was manager) and the engine quit....on the runway. Got it pushed into my shop, called Speedway and they shipped a new pump that day. Had it the next. No charge. They said I could ship the defective pump back when convenient. They could not have been better to deal with. And, I've been a customer since 1957. Bill, and the rest, the best.

 

One more guy with nothing but good experiences for 20 years- have ordered on a Tuesday morning to find it in my driveway the next afternoon!

 

I have had good experience with Speedway all the way along.

I think their shipping costs are reasonable, given that shipping costs all around are very high. That's not really Speedway's fault and there's not much they can do about it,either. Clearly, you haven't mailed a letter recently.

My most recent catalog from Speedway offers $7.99 shipping on orders over $150. Not quite sure how that's Outrageous?

 

I am always confident in buying from Speedway. I cannot say the same for others, like Bob Drake!!

 

Canada Post loses or can't find my Speedway shipment, call Canada Post, nothing, call UPS nothing. Call Speedway back, explain situation, Speedway sends new set of parts, no charge, different delivery company, parts arrive, happy HAMBer....

 

Great Company!

 

Now if Macs could ship out as quick as Speedway we'd all be happy.

 

I also have speedway and summit on speed dial. Speedway and there people are always a pleasure to deal with and talk to. I have never got a wrong or defective part from them. Ordering is painless, and the stuff comes fast.

 

I have always had good experience with Speedway's customer service. Here's an idea : Let's see if we can get Charley Price to send his wife to serve a years apprenticeship there!