When I was building my 28 coupe, I purchased Coker's big and little combination w/whitewalls, they were coker classics, 1 summer usage, mostly trailered,(no papers yet), the whitewalls cracked and 1 seperated from the tire, casting tits still on tire's. I brought this to the attention of a rep at billetproof. A medical problem popped up, the tires were removed from the car and stored in a dry storage van, anyway the rep seemed disinterested,and I was unable to physically do anything about it at the time, 5 yrs have passed and I am ok now, do you think they will take care of the problem at this late a date, would like to know before I make an ass of myself??????
Man, that's a tough one... Five years after the fact might be a little too much to ask of even Coker. I'd ask them, but I wouldn't be too offended if they declined any help on the deal. Put yourself in their shoes.
Yea like Ryan said... I wouldn't be too mad if they wouldn't do a thing, but it can't hurt to ask. You might even pm Corky on here, he's a hamber!
Explain the situation to them in a POLITE WAY. They are human just like the rest of us. I have found dealing with people this way to be most effective. I hope you get good results >>>>.
Isn't the replacement pro-rated to the tread depth? If it still has the nibs on it, I'd think that may replace it all. Just call and ask.
We've probably bought 6 or 7 complete sets of tires from Corkey and every transaction has been first rate. I actually got to speak directly to him one time and can't remember meeting a nicer guy. But............5 years is a loooooooooong time. Every company has limits to what they will absorb. But you should have just called them first and asked, rather than asking us, who have zero control over it and who can in no way give you any answers, either way. Don
Speak to the same rep he should remember you. No way the WW should de-laminate. Thats never normal wear.
I just ran into a problem with my new (bought 4 years ago) Firestones. I called them up and said no problem.They need to confirm the problem themselves and were willing to warranty the tire if confirmed. They won't cover the shipping though.
Five years? Whoooo that`s a long time! Glad to hear that your medical problem has cleared up. Sounds like tires were the least of your issues for a while.I would have gone to Coker before I posted here. You kinda put them in a hard place.
I agree with everybody. They are a stand up group of car guys. Just explain what is going on and just be nice. They will do it if they can. I go to honest charlies alot and they are always willing to help with anything i throw at them lol. My wife told me im buying that place one brick at a time. I also had a problem a coker tire awhile ago, they fixed it without any problems. They stand behind there tires
I don't think so. I think any reasonable person would understand the reasoning if Coker can't be much help. Five years is a long time to cover a customer when you can't verify where the tires have been, etc...
Isn't 5 years old about the time you should be looking for new tires anyway, regardless of mileage? Gary
5 yrs is a too long for a return. I wouldn't expect a company to help out regardless of my personal issues at the time. Glad you are better though, perhaps just get a new set and go from there.
At work here, we replace all tires at 5 years. However your situation may be helped by the fact that you contacted a rep of theirs so early on. I'm betting they step up and take care of you. Let us know how it goes.
Thanks for the info, they were on the list of ,next to do, wasn't sure what to expect, but you guys cleared that up, my appreciation for all of your input
Just to show a little support for what to me has been a great product... The Coker tires that came on my Lincoln were made in 05, I think about them a little now and again when going near 80 down the interstate, but they have never given me cause to think about em. The tires I own are top notch in my book.
Thanks for all the positive responses about our products and customer service. Here at Coker we take these issues very seriously. We do stand behind our products and as far as I know, we have the best warranty of any tire company youll find. Chopper Cliff, First, I apologize our rep seemed disinterested, thats not how they are trained, but since you did speak with us about the problem 5 years ago, I'd like the opportunity to evaluate your tire problems and work towards a solution. The problem you described has me perplexed since it happened in such a short time span. If the problem is a defect in materials and/or workmanship we can works towards a prorated credit for new tires. Can you provide me with the tire sizes, a copy of your receipt and some pictures of the problem? You can email me direct to [email protected] or call me at 1-800-251-6336 extension 263. Thanks, Jess Hoodenpyle Vice President - Sales and Customer Service Coker Tire Company 1317 Chestnut Street Chattanooga, TN 37402 Toll Free: 1-800-251-6336 ext. 263 www.Coker.com
They are being more than fair with that offer. That is why so many of us only go to Coker for our tire needs. I've been a customer for over 25 years and will be as long as I am kicking. Don
Nice. That right there is why I just bought 4 more tires and tubes from Coker. What other big company that serves so many takes a personal interest in our toys?
they are fair and honest, and this is why I posted here first, people in the know are more helpful and can help steer guys like me in the right direction, I will contact Jess. good merchants don't ignore a problem no matter what size. Thanks to all who helped with my little problem
I had a wide white blow out on me coming back from a swap meet down in Dalton,Ga cruising about 65/70 on that long stright away.popped on my spare went down to Cokers.Sidewall was shreaded and the valve stem was ripped out.anyway nobody covered the tire I bought a new one.I think the vale stem was chinese cheap. i've changed them to metal with a nut to tighten up to the wheel. Stem or side wall tits standing tall ,something wasn't right.
I have yet to see a thread on here where they didn't make it right, often over and above the call of duty. I have recently bought 2 sets from them.
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