Anyone else waited three months for Coker?

I ordered 16" radials from Coker in May and am still waiting. Every time I call they tell me it's going to be three more weeks. Is that some kind of code for, "sit and spin". I know they're the only game in town but this is ridiculous. Anyone else in the same boat? They tell me the 5.50s are back ordered. Well make some! The last time I talked to them they told me I'd have them yesterday, the twenty-forth. That came and went.

 

Doug, I have never waited more than just a couple days for tires. I just ordered some 5.50x15's and had em 3 days later. These are Bias plys though

 

From personal experiences, Coker is horrible. Everytime I've dealt with them, the customer service sucks, shit's never on time. Way over priced in my opinion also. You can definately tell they have the market cornered.

 

Yeah, I'm tired of the laughing guy on the other end of the line. He apparently thinks it's funny. It's like the old," we don't care, we don't have to".

 

Never,,I repete,,,never have I ever had a problem with Coker Tire or their customer service department and I have ordered a bunch of tires from them.

If there was going to be any kind of a delay on a certian tire they told me in advance. HRP

 

Until now I've not had a problem with their service. But, this isn't service. Looking at a car on stands this long is starting to piss me off.

 

Doug, when I ordered the Excelsiors for the roadster p/u I went throught the same thing as the tires were brand new to Coker and I believe they had a huge back order to fill. I don't know if your situation is the same, or not. On my order, however, they knew what the situation was and told me upfront that it could take up to a few months. It sounds like had you known an accurate timeline from the beginnig you wouldn't be so upset. Unfortunately a lot of these people don't like to tell the customer reality and would rather take the easier road and say they'll be there soon. It's unfortunate that they didn't do the right thing that in this particular case. Other than this time, I have never had, or heard of, a timeline issue with Coker.

 

Maybe it's because you have ordered so many tires from them. I have only dealt with the twice, and will avoid it at all costs. The first time I got one tire at a time, spread out over about a month. I called them and got the same cute answers everytime. I will go dig through the dump for tires before I get them from Coker.

 

One word....Diamondback

 

i had good luck with them, i've bought over 10 sets from them

 

I won't comment about tires from the dump,,but in retrospect why didn't you ask to speak to the head man himself,,Corky Coker.

He may not be in his office but he is a hands on guy and want's to know about problems.

He didn't know me from Adams House cat,,but call me upon request to answer a couple of questions.HRP

 

They don't make 16" that I know of. The Coker 16" look like bias plys and I've heard good things about them. I really don't want to call them again and be lied to, kind of insults what little intelligence I have.

 

+2 on that! Their customer service has been great to me, and the VP of marketing and CS came on this forum to help when I did have a problem with my vendor.

 

I used Diamondback. Spoke with the son of the owner (I think), told him that I was a HAMB member and he gave me a discount even though they are not a HAMB vendor. Very pleasant to deal with over the phone. Plus the tires where cheaper to begin with. Came in a week. I think they're great tires!

 

I have been well taken care of when dealing with Coker.Alay get mine very fast A+!!

 

I have used Wallace Wade Tires 214 688 0091

 

If I wanted some other tires I'd have already ordered them and, most likely, be burning them into the ground by now.

 

try this..

wake em up, say your going to pull your order if they arnt on your doorstep in 1 week. If they call your bluff..than dont be bluffing..move on. do something different. Dont be tied to one provider or one "look"
seems like alot of trouble to go thru for the money you paid..
I wouldnt put up with it, no matter who they think they are

 

Never I repeat NEVER any issues with Coker I have bought over 100 tires from them always great service and quick delivery.Some people you just can't make happy

 

Actually I'm one of the first to rave about good service. But it's also why I do the majority of the work on my cars myself. I just don't have the capacity to produce tires in my shop. This is about the fifth set of tires I've ordered from Coker and as I mentioned, this is the first time this has happened to me. Any previous experience is lost when the last one is like this. I am very glad you are always so happy.

 

Sorry to hear that some of you have had received poor service. We take customer service very seriously here at Coker because we know you don’t have to buy from us. If you feel you didn’t receive good service you can call me direct or PM me.

Unfortunately, we do run out of products from time to time. Please remember that we deal with very special tires, made in small production runs.

Just dug, you can call me direct or PM me and I will give you the latest ETA that I have. Try as we may, sometimes product arrival dates change due to forces beyond our control.

Thanks,

Jess


Jess Hoodenpyle
Vice President - Sales and Customer Service
Coker Tire Company
1317 Chestnut Street
Chattanooga, TN 37402
Ph: 1-800-251-6336

 

I think if you had been told one thing and it came out to be much different than your plans, than told they would be there on a certain date and they still didnt show up..and than told they were on back order and still didnt have a known arrival date..you would probably not be so patient either...or very happy for that matter.
some of us dont have huge chunks of time to just piss away

still very stand-up for a company rep to get with you on this here..let us know how long it takes from this point..

 

E-mail sent. A good date I could put on the calender would be good. Thanks.

 

^^How bout that?

Everybody's gonna have backups from time to time...its the nature of the beast. How many actually seek out your issue and go to these lengths to get the issue taken care of?

This is why I'm going to Coker for my next round o' tires.

 

I've ordered maybe 10 sets over the years and it seems there are issues every other time I order.Wrong tires,delays,one tire was shipped that wasn't aired up out of the mold and was 5" shorter than the other one they sent! And they were wrapped together............I try to use Lucas when I can,but their selection is not as good.....

 

Coker Tires...I'm a fan. We get almost every classic car tire from them and always good service. It's not like we buy a hundred tires a year but they treat us like we do.

 

I received two calls from Coker today. They let me know I'd have my tires next week. If I don't I'll let you all know. Ah hell, I'll let you know either way.

 

I'm in the market for some radials for my roadster, for the long hauls. I'm curious to hear how they look and also see them once you get them on the car, Doug.

 

I'll let you know, going to run them on my coupe until the new roadster is done.