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Hamb app not working

Discussion in 'Questions & Suggestions' started by D-man313, Feb 4, 2018.

  1. D-man313
    Joined: Mar 17, 2011
    Posts: 1,163

    D-man313
    Member

    Seems like since the new update the app on my phone has stopped working. Also cant get on through my phone browser. Anyone else have trouble?
     
  2. Shoebox D
    Joined: Feb 4, 2018
    Posts: 3

    Shoebox D

    App is working on my iPhone but not on my Samsung tablet. Unable to login on my tablet.


    Sent from my iPhone using The H.A.M.B. mobile app
     
  3. greybeard360
    Joined: Feb 28, 2008
    Posts: 2,079

    greybeard360
    Member

    I keep getting blank notifications. Takes a little longer to load also.

    One ongoing problem is the number of photos that just show the red x, but they show on my PC.

    Sent from my Moto G Play using The H.A.M.B. mobile app
     
  4. topher5150
    Joined: Feb 10, 2017
    Posts: 3,359

    topher5150
    Member

    I'm getting that to.
    I wasn't able to use the app until the update.
     

  5. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

    iOS app is working perfectly at the moment on any device I try. If you are on iOS and having issues, please delete your app and redownload/install it.

    Are all of you guys having problems using Android? I've been out of town and haven't tested Android yet.
     
  6. dwollam
    Joined: Oct 22, 2012
    Posts: 2,345

    dwollam
    Member

    I was unable to get on for several days on my computer or phone. Any of your sites, Ford barn, HAMB, etc. Was your whole system down? I nearly went into withdrawals!!
    Thanks for these great sites,

    Dave
     
  7. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

    I've been out of the country for a week, but got no notice of any servers being down at all.
     
  8. dwollam
    Joined: Oct 22, 2012
    Posts: 2,345

    dwollam
    Member

    Thanks Ryan. Weird. I owned a computer store and have have been an ISP for over 20 years. Seen nearly everything and some things I can't explain. Beats me, just glad I can get on now!

    Dave
     
    lothiandon1940 likes this.
  9. hotrod mike
    Joined: Nov 21, 2006
    Posts: 1,728

    hotrod mike
    Member

    I use droid on my phone, tablet and laptop and never had any problems until the other day. Tablet and laptop still work fine but the phone app is whack. Stuck in the endless loop of login failure.
     
    Reverend Bow likes this.
  10. Bmartin
    Joined: Jul 22, 2013
    Posts: 35

    Bmartin
    Member
    from mesa,az

    Same issue on the app with login failures - android.
     
  11. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

  12. greybeard360
    Joined: Feb 28, 2008
    Posts: 2,079

    greybeard360
    Member

    I am using Android. No problems getting but half of the notifications I get are blank. The red x on photos has been ongoing.

    Sent from my Moto G Play using The H.A.M.B. mobile app
     
  13. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

    You can do a trace route from your iPhone that isn't connecting to the site with this app:

    https://itunes.apple.com/us/app/netw...100630954?mt=8

    Would be super cool if you could copy and paste the results to me.
     
  14. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

    OK, I think I fixed it... It might take a couple of hours to propagate though.
     
  15. Poh
    Joined: Apr 17, 2007
    Posts: 266

    Poh
    Member
    from Quincy,Ca.

    Mine seems toad fine , whether app, or through webpage from iPhone? I did notice a new layout for the app the last couple of days.


    Sent from my iPhone using The H.A.M.B. mobile app

    Oops

    *to load
     
  16. Wrench666
    Joined: Oct 26, 2017
    Posts: 212

    Wrench666
    Member

    I had trouble for a few days after the site update. So I deleted my app and reinstalled. Seemed to be working good now.
    Andrew


    Sent from my iPhone using The H.A.M.B. mobile app
     
  17. hotrod mike
    Joined: Nov 21, 2006
    Posts: 1,728

    hotrod mike
    Member

    The app was working on my Samsung tablet until today. It did an auto update about an hour ago and now the app is doing same as my phone. Endless loop of logins. My chrome browser is still working fine.
     
  18. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

    Hopefully that will come around when the DNS is done propagating.
     
  19. hotrod mike
    Joined: Nov 21, 2006
    Posts: 1,728

    hotrod mike
    Member

    Thanks Ryan. I'll report back when things change. I appreciate your help.
     
  20. I just got back on at 2:43 today had trouble getting on for 3 days !
     
  21. Bmartin
    Joined: Jul 22, 2013
    Posts: 35

    Bmartin
    Member
    from mesa,az

    Uninstalled the app, reinstalled, still getting Network Error when trying to log in. Tried both WIFI and Cell network. Everything else on the phone works fine.
     
  22. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

    The fix is still propagating... Some cellular networks don't refresh their DNS until every 72 hours unfortunately.
     
  23. 5window
    Joined: Jan 29, 2005
    Posts: 9,548

    5window
    Member

    Neither my laptop or desktop (both Windows) could reach anything on the JJ sites. It is all working now however. That trace rout link is a good thing to know. Thanks.
     
    Bill's Auto Works likes this.
  24. D-man313
    Joined: Mar 17, 2011
    Posts: 1,163

    D-man313
    Member

  25. slowmotion
    Joined: Nov 21, 2011
    Posts: 3,330

    slowmotion
    Member

    Had the same problem, desk top. Seems to be back to working as normal.
    Thanks for getting it figured out.
     
  26. Thank you Ryan & also Cob,

    For 5 days I was not able to access the Hamb, Ford Barn or Garage Journal on my laptop & also not
    with my Android phone. I was able to get a message to Cob through a friend to let him know what was happening. All is back to normal as of 11:00 PM last night EST.
    I don't get a lot of time to read because of being on the road, but when I do it is mostly here & did not
    realize how much it would be missed until it was gone!

    God Bless
    Bill
     
    lothiandon1940 likes this.
  27. hotrod mike
    Joined: Nov 21, 2006
    Posts: 1,728

    hotrod mike
    Member

    Ok here's an update from my end. The app is still not functioning. I downloaded it, installed and tried to open at least 10 times and still stuck at login. I have to keep deleting the app as I keep getting hit with messages about threads I haven't even participated in. This is as of 2 pm Thursday the 8th. I'll keep trying.
     
    Reverend Bow likes this.
  28. phoenix5x
    Joined: Dec 26, 2007
    Posts: 241

    phoenix5x
    Member
    from Ohio

    I too have been having the same issue with the app all iw as getting was blank screens and a bunch of blank notifications...it was said that there was a dns issue of sorts and it would take some time to propagate that fix. I can say that Verizon based android phones that the DNS updates about every 36 hrs and at this exact moment my app started working which is almost dead on the 36 hour mark. So If u have a Verizon android u may be fixed..

    Sent from my VS995 using The H.A.M.B. mobile app
     
  29. hotrod mike
    Joined: Nov 21, 2006
    Posts: 1,728

    hotrod mike
    Member

    Well, as of 8:30 Friday morning, there is no joy. Still stuck in login hell. I have loaded and deleted the app at least 20 times with no luck. Any other suggestions? Any way to get the old app back again?
     
  30. Ryan
    Joined: Jan 2, 1995
    Posts: 21,671

    Ryan
    ADMINISTRATOR
    Staff Member

    What cellular network are you using?

    Even if it doesn't propagate, there is a major, major, major change next week that will certainly fix it.
     

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