I'm posting this in hopes of saving anyone the grief I had to go through. I'm not going to make it a "drama post", just the facts. I tried to research this company before I attempted to do business with them and found nothing online, either good or bad, so I figured I would go with them based on their friendly demeanor ... BIG MISTAKE. I purchased a bumper from United Plating at the Daytona Beach Rod Run last November. Juan, the owner, was very nice and the price & quality were good. I asked if his company chromed other parts and was told that they do. He said he travels all over the country to swap meets and car shows selling chromed parts and taking orders. I took a card from him with this info on it: United Plating 626-363-5145 email : firstname.lastname@example.org Juan De La Cruz T. 17128 Colima Road, Suite 410 Hacienda Heights, CA 91745 I called the number on the card on February 2nd and spoke to David. He was very polite and said that Juan was delivering parts to a show in Georgia and that he could come by my house to give me a quote and pick up the parts on February 6th. I told a friend what was going on and he said he would bring several parts over also. Together we had 41 parts to be chromed and 5 parts to be nickle plated. (including big ticket items such as bumpers, taillight housing, grills, valve covers, etc... basically no small deal at all!) Juan looked at all the parts and quoted us a price with a guaranteed delivery date of March 23rd. On March 13th I called to confirm the delivery date as I had received NO communication from the company. I left a message as no one answered the phone. Before I go any further, I must explain that ALL messages I left were very nice in tone and wording as I was worried about getting my parts back. I never placed blame and always tried to direct my messages as "my message may have been misplaced" or "possibly someone forgot to call me back". Everyone has heard horror stories of thieves associated with out-of-state work, but surely this couldn't happen to me, and they seemed so nice... I called everyday then on the 17th David answered the phone and said the parts were not going to be delivered and they would deliver them the in about 3 weeks. Ok, I can deal with that, but I have a show I have to go to. So, I ask if my windshield posts are finished, he says yes. Can you ship them to me? Sure he says (but in a very crappy way). I said I have to get them by April 16th. And he was nasty with me again then hung up. Not good... and they never arrived. Basically it comes down to over 42 messages later, missing 3 big shows, 3 nasty responses when I actually do get David on the phone, and all I have is a partial shipment of driver quality chrome. Diggin deep into the situation I find out that Davids last name is Tremino. I Google this info and immediately come up with fraud and scam alerts. Also, many other posts on Nova, Chevelle and truck forums saying to stay away from Juan Tremino and David Tremino. Also, neither man has anything in his name! No car, no house, no cell phone, nothing! They are pros at this and know that a customer can not come after them or sue them if they have nothing in their names. Here is a link to one of the ripoff reports filed : http://www.ripoffreport.com/auto-parts/juan-j-tremino/juan-j-tremino-chromeinfo1-chr-ba2b3.htm Here is a link to only one of the forum threads that I found : http://www.stevesnovasite.com/forums/showthread.php?t=42175 It seems they have had at least 3 other business names over the last 4 years dealing with chroming and this is the typical deal with them. They are real nice until they get your parts and/or money, then lie to you, treat you like crap and talk down to you constantly with plenty of cussing included. I found the fictitious address listed on their business card is actually a UPS store in Hacienda Heights, CA... not a chrome shop and that several other people have tried to go get their parts and could not find the physical address of the chrome shop nor get their parts back as David Tremino simply WILL NOT call anyone back nor refund any money. Basically I just started leaving messages begging to have my parts shipped back to me, finished or not. The replacement prices of hard-to-find parts versus the possibility of never seeing them again had me scared, to say the least. So, after 4 months, over 50 calls and A LOT of stress some parts came back to me just in copper (but bubbling up), some came back exactly as it had left (no work done at all), and other parts came back broken (potmetal), and others are chromed (driver quality) and my wallet is quite a bit thinner too. Sorry for the long post, but I KNOW if I had read this 4 months ago there is NO WAY I would have risked my parts and money with them!!! With all that said, I hope I steered someone clear of these con artists. Can anyone tell me the name of a REPUTABLE chrome shop near Florida? It's going to be difficult sending my parts to some place that is not within driving distance. Annnnd... please read my signature line... I need to find some parts now that have returned to me broken beyond repair. Thanks and good luck guys!