Bill picked up a car for a customer. He called in advance with approximate date for pick up. He called the day before with a time range of 30 minutes. He was dead on time after a very short night of sleep. He was trying to stay ahead of bad weather, which he did successfully. In the short time we spent together, I found Bill to be pleasant and cordial. He did a careful job of loading the car and secured it properly. I would recommend Bill's services.