Hot Rods Chrome Shop Praise

Some months ago, I posted a few photos of my freshly plated grille. R&D Finishing (Elizabethton, TN) did an absolutely stunning job. I also dropped off a pitted pair of 1963/64 Pontiac rear brake backing plates for plating. During the discussion of cost/performance/appearance, I decided upon a satin Nickel plating. When I picked up the backing plates, I was less than satisfied with the results. A few weeks went by and I couldn't talk myself into liking the looks of them (they had a somewhat yellow hue and a textured finish). I finally decided that I would either just paint them or go see how much more money I would need to spend to get them chromed. I walked into the shop and started to explain my feelings - then the guy at the counter stopped me and stated that he was glad that I had brought them back. He said that they could see by the look on my face when I first inspected them that I wasn't pleased with them. I asked what would be the cost to chrome them - He stated that they'd be happy to do them at NO CHARGE!! Yay! I'm one happy customer.

 

That's great they are good people.

 

That's a Class operation, they want a happy customer!
KK

 

Ogden plating in Utah could learn something from those guys

 

>>>I couldn't talk myself into liking the looks of them (they had a somewhat yellow hue and a textured finish).>>>

Hmmm. I think I woulda liked them. Do you have photos of how the nickel-plated stuff looked? Jack E/NJ

 

Wow, that's how you entice more customers in and why you'd recommend them. The best advertising is word of mouth and happy repeat customers.

 

Again I think this forum needs a dislike button.
It would be handy for BS like this.

 

Thanks for posting the praise. I Had my first parts chromed and have many more to do but have been frozen to proceed. I Had perfect brand new parts done and they came back in pretty bad shape. I will keep this shop in mind when I finish chroming my parts.

 

That's GOOD to hear! They will get my business.

 

I'm sorry, I disliked it so much that it never occurred to me to photograph them.

 

Pete & Jakes uses this company, regularly.

 

I hope I wasn't misunderstood . The place that chromed and damaged my parts was not the shop being praised here. I didn't want to name the shop that didn't do justice to my parts because I really believe they did the best they can do and that is all I ask of anyone. I just wouldn't want to have them do more parts for me. The shop getting praised in this thread gets my vote.

 

Yeah, I knew that you were speaking of another shop. I mentioned that R & D Finishing is used regularly by Pete & Jakes as an additional reference for them. R & D is a family operated business. They are really pleasant folks to do business with.